Makenzie Miller
West Monroe,LA
Summary
At Blooming Potential, excelled in applying ABA principles and discrete trial teaching, enhancing client engagement and progress. adeptness in data collection and relationship building led to significant behavioral improvements. Skillfully implemented innovative therapy sessions, achieving measurable success in clients' motor skills and social development. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.
Overview
5
5
years of professional experience
Work History
ABA Therapist
Blooming Potential
05.2023 - Current
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Conducted comprehensive assessments to evaluate clients'' strengths, needs, and progress for data-driven treatment planning.
- Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.
- Monitored and documented client progress using data collection techniques.
- Assisted individuals in developing coping strategies for managing challenging emotions or behaviors more effectively.
- Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
- Developed individualized treatment plans based on ABA principles to help clients reach goals.
- Maintained neutrality when supporting patients despite difficult behavior.
- Facilitated group therapy sessions to provide interactive and supportive environment for clients to process experiences and learn new coping skills.
Retail Sales Associate
Aerie By American Eagle
07.2021 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Receptionist
Saxon Tax Service
05.2019 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Psychology
Louisiana Delta Community College
Monroe, LA12.2024
Skills
- Functional Communication Training
- Natural Environment Training
- Prompting Strategies
- Data Gathering
- Customer Service
- Teamwork
- Cash Register Operation
- Stocking and Receiving
- Telephone skills
- Organization skills
- Greeting and Seating Clients
Timeline
ABA Therapist
Blooming Potential
05.2023 - Current
Retail Sales Associate
Aerie By American Eagle
07.2021 - 10.2021
Receptionist
Saxon Tax Service
05.2019 - 08.2019
No Degree - Psychology
Louisiana Delta Community College