Dedicated team lead skilled in customer service, time management, and quality assurance. Proven track record in training staff and enhancing customer satisfaction through effective problem resolution.
Overview
2
2
years of professional experience
Work History
Team Lead
Panera Bread
Erie, PA
08.2024 - Current
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Motivated staff through positive reinforcement techniques.
Trained new staff on customer service and food preparation procedures.
Trained new staff in relevant processes and procedures.
Resolved customer inquiries and complaints to maintain satisfaction levels.
Conducted regular quality checks on food items and service standards.
Assisted in maintaining cleanliness and organization of the dining area and kitchen.