Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Makenzie Mook

Harborcreek,PA

Summary

Dedicated team lead skilled in customer service, time management, and quality assurance. Proven track record in training staff and enhancing customer satisfaction through effective problem resolution.

Overview

2
2
years of professional experience

Work History

Team Lead

Panera Bread
Erie, PA
08.2024 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Motivated staff through positive reinforcement techniques.
  • Trained new staff on customer service and food preparation procedures.
  • Trained new staff in relevant processes and procedures.
  • Resolved customer inquiries and complaints to maintain satisfaction levels.
  • Conducted regular quality checks on food items and service standards.
  • Assisted in maintaining cleanliness and organization of the dining area and kitchen.

Education

High School Diploma -

Harbor Creek High School
Harborcreek, PA
06-2026

Skills

  • Quality assurance
  • Food safety
  • Food safety standards
  • Customer service
  • Time management
  • Organizational skills
  • Staff motivation
  • Team collaboration
  • Attention to detail

Affiliations

  • Track n field -thrower

Timeline

Team Lead

Panera Bread
08.2024 - Current

High School Diploma -

Harbor Creek High School
Makenzie Mook