Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makenzie Moore

Milwaukee,WI

Summary

Motivated and engaging individual with a flexible approach. Possesses an upbeat and friendly demeanor, always anticipating customer needs to ensure enjoyable experiences. Goal is to provide assistance and support to patrons while gaining valuable experience and guidance in chosen field of study. Proven track record of delivering superior customer service and ensuring guest satisfaction. Strong interpersonal skills allow for effective communication with team members and guests. Adept at managing multiple tasks simultaneously, contributing to maintaining smooth and efficient operations.

Overview

8
8
years of professional experience

Work History

Restaurant Waitress

The Paddock Club
04.2020 - Current
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room side work such as refilling condiment bottles, preparing menus, and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization, and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.

Lifeguard

Plymouth Aquatic Center
06.2019 - 08.2022
  • Monitored the safety of guests in and around the swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.

Student Athletic Trainer

Perry High School
03.2017 - 12.2019
  • Communicated with head trainer and doctors about patient needs.
  • Developed strong rapport with student-athletes, fostering trust and open communication regarding their health status or concerns.
  • Prescribed treatments such as rest, ice, compression, and elevation.
  • Bolstered team morale by providing emotional support and encouragement to injured athletes during their recovery process.

Education

Undergrad Student - Kinesiology

University of Wisconsin - Milwaukee
Milwaukee, WI
05.2025

Skills

  • High-Volume Dining
  • Conflict and Complaint Resolution
  • Order Accuracy and Delivery
  • Customer Service and Rapport
  • Warm and Friendly
  • Phone Inquiries
  • High-Volume Environments
  • Cleanliness Standards
  • Memory retention
  • Cleaning and sanitizing

Timeline

Restaurant Waitress

The Paddock Club
04.2020 - Current

Lifeguard

Plymouth Aquatic Center
06.2019 - 08.2022

Student Athletic Trainer

Perry High School
03.2017 - 12.2019

Undergrad Student - Kinesiology

University of Wisconsin - Milwaukee
Makenzie Moore