Makenzie Neal
Barrel 33
Pullman,WA
6
years of professional experience
Reliable and detail-oriented employee with strong problem-solving skills. Experienced in managing inventory and resolving customer issues promptly, contributing to a positive work atmosphere and repeat business.
Work History
Server/Bartender
1 Year 3 Months- Provided exceptional customer service to enhance guest experiences and promote repeat business.
- Prepared and served a variety of beverages, adhering to standard recipes for quality consistency.
- Managed bar inventory efficiently, ensuring timely restocking of supplies and minimizing waste.
- Collaborated with kitchen staff to coordinate timely food and drink service for optimal guest satisfaction.
- Assisted in training new staff on menu items, beverage preparation, and customer interaction protocols.
- Resolved customer complaints promptly, maintaining a positive dining atmosphere and fostering goodwill.
Barista
2 Years 4 Months- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Prepared high-quality espresso beverages following precise recipes and customer preferences.
- Operated coffee equipment and maintained cleanliness to ensure safe, efficient workflow.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
- Maintained a clean and organized workspace for optimal productivity and safety.
Server
9 Months- Monitored food safety standards and ensured compliance with health regulations throughout service operations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Hostess/Restaurant Busser
3 Months- Greeted and seated guests efficiently, ensuring optimal dining experience.
- Managed reservation system to maintain seating flow and minimize wait times.
- Collaborated with kitchen and serving staff to communicate guest needs promptly.
- Trained new team members on customer service standards and restaurant protocols.
Education
Bachelor of Science - Criminal Justice
- 3.5 GPA
- Member of Delta Gamma Beta Omega Chapter
- Holds the position of Vice President of Membership - leading the chapter through new member recruitment and informal recruitment
Skills
Customer service
Adaptable under pressure
Attention to detail
Time management
Inventory management
Customer engagement
Reliable team player
Honest and dependable
Friendly and outgoing
Timeline
Server/Bartender
Barrel 33
05.2025 - 08.2026Read More
Barista
Jitterz Espresso
03.2022 - 07.2024Read More
Server
Top This Frozen Yogurt
01.2022 - 10.2022Read More
Hostess/Restaurant Busser
Boathouse Bar and Grill
05.2020 - 08.2020Read More
Washington State University
Bachelor of Science from Criminal Justice
Read More