Makenzie O'Brien
Belle Plaine,IA
Summary
Detail-oriented and highly organized professional with over 7 years of experience in personnel management, operations coordination, and administrative leadership. Proven ability to track, manage, and allocate personnel resources efficiently while ensuring compliance with policies and procedures. Skilled in data tracking, report writing, scheduling, and cross-functional collaboration. Adept at training personnel, overseeing daily operations, and implementing process improvements to enhance organizational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Supervisor
U.S ARMY
11.2024 - 05.2025
- Directed battalion-level operations, managing mission planning, scheduling, and administrative oversight to support 1,200 personnel.
- Regularly briefed senior leadership on operational updates, readiness metrics, and resource allocation, enabling informed decision-making.
- Streamlined operational reporting procedures, increasing reporting accuracy and compliance by 25%.
- Managed logistical and resource coordination during large-scale training exercises, ensuring operational success within tight deadlines.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to junior enlisted personnel.
Lead Instructor
U.S Army
11.2022 - 11.2024
- Delivered classroom and field training to 5,400 trainees annually, emphasizing tactical proficiency, firearms safety, and compliance with law enforcement protocols.
- Certified as a Primary Firearms Instructor, providing hands-on instruction for M17 service pistols, resulting in a 20% improvement in trainee accuracy.
- Developed detainee operations training programs, ensuring compliance with regulatory standards, and instilling effective control techniques in trainees.
- Designed and implemented a training evaluation framework, which improved curriculum effectiveness and increased trainee success rates by 15%.
Crisis Response & Intervention Leader
U.S. Army
01.2022 - 10.2022
- Led a specialized 9-member team in responding to behavioral health crises, suicide interventions, and other high-stakes incidents, achieving a 98% de-escalation success rate.
- Authored Standard Operating Procedures (SOPs) for mental health crisis response, which were adopted as the benchmark for the installation.
- Partnered with civilian agencies to establish a collaborative approach to crisis management, reducing response times, and improving communication by 30%.
- Trained over 200 personnel on mental health crisis protocols, enhancing team readiness, and decreasing incident escalation rates by 35%.
- Conducted post-crisis evaluations to identify areas for improvement, implementing actionable recommendations that improved overall team performance
Military Police Patrol & Patrol Supervisor
U.S. Army
06.2018 - 12.2021
- Supervised the daily operations of a 10-member patrol unit, ensuring compliance with all safety and security protocols.
- Oversaw the response to over 100 incidents, including criminal activity, traffic accidents, and emergencies, maintaining a resolution rate of 95%.
- Delivered daily shift briefings to ensure situational awareness and mission readiness among patrol officers.
- Authored detailed reports on patrol activities, ensuring compliance with reporting standards, and providing actionable insights for leadership.
- Mentored junior personnel in patrol techniques, crisis response, and de-escalation strategies, reducing team response times by 33%.
Military Police Team & Squad Leader
U.S. Army
06.2018 - 12.2021
- Led a squad of 12 military police personnel in both field and garrison environments, ensuring operational readiness, and adherence to all regulations.
- Conducted and supervised security operations, enforcing safety protocols, and mitigating risks during high-pressure scenarios.
- Developed and delivered customized training sessions on patrol procedures, conflict resolution, and law enforcement tactics.
- Initiated daily team briefings to establish mission goals, allocate resources, and ensure compliance with operational directives.
Education
Associate of Arts - General Studies- Currently Enrolled
American Military University
Skills
- Crisis Management and De-escalation
- Patient Care and Support Services
- Organizational and Time Management
- Effective Communication and Active Listening
- Safety Compliance and Risk Mitigation
- Confidentiality and Documentation
Certification
- Certified Basic Instructor – U.S. Army
- Certified Firearms Instructor – U.S. Army Military Police School (USAMPS)
- Advanced Leadership Course – Completed
- Physical Security and Crime Prevention Certification
- Protection Service Training – Completed
TECHNICAL PROFICIENCIES
Software:Microsoft Office Suite 365 (Word, Excel, Outlook, PowerPoint)
Operating Systems: Mac/ Microsoft Windows
Timeline
Operations Supervisor
U.S ARMY
11.2024 - 05.2025
Lead Instructor
U.S Army
11.2022 - 11.2024
Crisis Response & Intervention Leader
U.S. Army
01.2022 - 10.2022
Military Police Patrol & Patrol Supervisor
U.S. Army
06.2018 - 12.2021
Military Police Team & Squad Leader
U.S. Army
06.2018 - 12.2021
Associate of Arts - General Studies- Currently Enrolled
American Military University
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