Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makenzie Pennington

Aubrey,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Phlebotomist

Biolife Plasma Services
Denton, TX
11.2022 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Initiate and follow standard protocol for hypotensive, hypertensive and anticoagulant related reactions.

Guest Advocate

Target
Denton, TX
06.2020 - 11.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Answered average of 15 calls per day, addressing customer inquiries, solving problems and providing product information.

Front of House Staff Member

Chick-Fil-A
Crossroads, TX
02.2018 - 06.2020
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Stayed ready for quick turnovers by pre-bussing tables.
  • Serviced bathroom by cleaning surfaces and replacing soap.
  • Helped guests at tables when in need of assistance.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Utilized POS system to receive and process food and beverage orders.

Front Desk Receptionist

Aubrey High School
Aubrey, TX
01.2019 - 05.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Transcribed phone messages and relayed to appropriate personnel.

Education

High School Diploma -

Aubrey High School
Aubrey, TX
05.2019

Skills

  • Flexible and Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-Motivated
  • Responsible
  • Active Listening

Certification

  • PT - Phlebotomy Technician #W8N5Y7A5

Timeline

Phlebotomist

Biolife Plasma Services
11.2022 - Current

Guest Advocate

Target
06.2020 - 11.2022

Front Desk Receptionist

Aubrey High School
01.2019 - 05.2019

Front of House Staff Member

Chick-Fil-A
02.2018 - 06.2020
  • PT - Phlebotomy Technician #W8N5Y7A5

High School Diploma -

Aubrey High School
Makenzie Pennington