Summary
Overview
Work History
Education
Skills
About Me
Timeline
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Makenzie Philbrook

Belfast,ME

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I have outstanding work ethic that has been consistently recognized with all employment

Overview

3
3
years of professional experience

Work History

Shift Leader

Dairy Queen
Belfast, Maine
01.2024 - Current
  • Greeted customers and ascertained their needs.
  • Provided product information to customers based on their inquiries.
  • maintaining clean environment.
  • Processing orders and payment with accuracy
  • Assist in training new staff
  • Help staff when they are struggling or have questions
  • Team with other shift leaders to make sure the store is closed properly and efficiently
  • Assign staff members to certain tasks
  • Encourage and support new staff

Assistant Manager

Seascape Motel & Cottages
Belfast, Maine
06.2022 - 11.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to staff members on daily tasks and projects
  • In charge of all company operations, providing relief to management upon request
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Delegated daily tasks to team members to optimize group productivity
  • Head housekeeping
  • Remain calm and professional in stressful circumstances and effectively diffused tense situations
  • Communicated regularly with customers to gain insights into their needs
  • Office duties / front desk
  • On call, routing all customer phone calls directly to me

Education

High School Diploma -

Lighthouse Christian Academy
Brooks, ME
07-2022

Skills

  • Great customer service
  • Ability to work with all personalities
  • Responsible and reliable
  • Trustworthy / honest
  • Work well as a team or independently
  • Operations Management
  • Task Delegation

About Me

My name is Makenzie and I’m 20 years old. I have been housekeeping since I was 14. I originally chose this line of work because I was very introverted and preferred not to be tasked with a lot of public interaction. I was hired at Seascape Motel & Cottages when I was 17. After 3 years, I finally said my goodbyes in November of 2024. It was at Seascape where I came out of my shell and became confident as I took on new responsibilities and became a successful asset to the company. I was the owner’s right hand, where I took on anything asked of me and even for their personal needs. I cared for their 4 year old son on various occasions and cleaned their home. I credit my employer in my growth as an individual and as an employee. I have become outgoing, confident, independent and incredibly hard working. The original owners of Seascape Motel & Cottages sold the property, but I was asked by the new owner to stay with the company, so that’s where I returned in 2024. I also worked a second job at Dairy Queen. I was asked not to leave when Seascape opened back up for the season and I agreed to work per diem. Eventually, I was working part-time at Dairy Queen again while continuing to work my full-time job at Seascape, so for a while I juggled both. There are days I went from one job straight to the other and gave my best to both. The season got over at the motel and I returned to Dairy Queen full-time, but now I am ready for a change. I am a good and capable worker who has never had a bad review and I try not to disappoint.

Timeline

Shift Leader

Dairy Queen
01.2024 - Current

Assistant Manager

Seascape Motel & Cottages
06.2022 - 11.2024

High School Diploma -

Lighthouse Christian Academy
Makenzie Philbrook