Makenzie Shelby
Slidell,LA
Summary
Hello, I'm 19 years old and consider myself a responsible and orderly person that catches on quickly and also works efficiently. I am looking forward to my first work experience outside of fast food. I'm currently looking for another job to build my skills such as improving my communication, continuing to build my customer service skills, and meeting new people.
Overview
2
2
years of professional experience
Work History
Production Worker
New Orleans Talk Network
08.2023 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
Crew Member
Pandora's Snowballs
03.2024 - 05.2024
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
Trainer
Taco Bell
04.2022 - 01.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Applied Science - Automotive Technology
DELGADO COMMUNITY COLLEGE
New Orleans, LA12.2024
High School Diploma -
JOHN EHRET HIGH SCHOOL
4300 Patriot St, Marrero, LA 7007205.2023
SP2 Certificate - Automotive Technology
JOSEPH A. CUILLER, SR CARRER CENTER
1429 Ames Blvd, Marrero, LA 7007202.2023
Skills
- Teamwork
- Problem-solving
- Customer Service
- Mentoring
- Handling Conflict
- Leadership
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Interactive communication skills
- Flexible Schedule
- Safe Food Handling
- Safety awareness
- Initiative and Self-Motivation
- Verbal and written communication
- Drive-Thru Operations
- Food Preparation
- Heavy Lifting
- Store Opening and Closing
- Crew Leadership
- Safety
- Hospitality service expertise
- Valid Driver's License
- Complex Problem-Solving
- Maintenance and repairs
- Hand and power tools
- Brake Systems
- Mechanical Systems
- Tire Services
- Auto and engine repair
- Workplace Safety
- Fluid Exchanges
- Vehicle test drives
- Vehicle inspections
- Suspension Systems
- Grease and Lubricant Application
- Safety Management
- New Hire Training
- Train-the-Trainer
- Brake Systems
- Mechanical Systems
- Tire Services
- Auto and engine repair
- Workplace Safety
- Fluid Exchanges
- Vehicle test drives
- Vehicle inspections
- Suspension Systems
- Grease and Lubricant Application
- Safety Management
- New Hire Training
- Train-the-Trainer
Personal Information
Title: Student
Awards
- I graduated high school with a 3.6 GPA
- Took Dual Enrollment classes in high school
- AB Honor Roll Student
Timeline
Crew Member
Pandora's Snowballs
03.2024 - 05.2024
Production Worker
New Orleans Talk Network
08.2023 - Current
Trainer
Taco Bell
04.2022 - 01.2024
Associate of Applied Science - Automotive Technology
DELGADO COMMUNITY COLLEGE
High School Diploma -
JOHN EHRET HIGH SCHOOL
SP2 Certificate - Automotive Technology
JOSEPH A. CUILLER, SR CARRER CENTER
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