Makenzie Simmons
Conifer,CO
Summary
Dedicated server and hostess with a proven track record in enhancing guest experiences through effective communication and attention to detail.
Overview
2
2
years of professional experience
Work History
Server/Restaurant Hostess
Ripple
Conifer, Colorado
08.2025 - 10.2025
- Provided excellent customer service by taking and processing orders efficiently.
- Took orders from customers accurately and in a timely manner.
- Engaged with customers to enhance their dining experience and address concerns.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash transactions accurately while managing the register effectively.
- Maintained cleanliness and organization of dining area throughout shifts.
- Restocked supplies to maintain inventory levels during shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health and safety guidelines to maintain a safe dining environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Checked food before serving it to customers.
Hostess
Brooks Place Tavern
Conifer, Colorado
08.2023 - 01.2024
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize table assignments.
- Provided menus and informed guests of daily specials.
- Assisted servers with food and beverage delivery.
- Maintained cleanliness of the host stand and dining area.
- Handled guest inquiries and resolved seating issues efficiently.
- Collaborated with staff to ensure smooth restaurant operations.
- Supported team during peak hours by managing guest flow effectively.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered phones promptly to record and confirm reservations.
- Handled cash payments and reconciled daily transactions accurately.
- Accommodated guests with children and special needs to promote comfortable a comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Education
Astravo Acedemy
Colorado06-2026
Skills
- Food safety
- Customer service
- Cash handling
- Time management
- Team collaboration
- Effective communication
- Conflict resolution
- Strong work ethic
Timeline
Server/Restaurant Hostess
Ripple
08.2025 - 10.2025
Hostess
Brooks Place Tavern
08.2023 - 01.2024
Astravo Acedemy