Makenzie Sindles
Champaign,IL
Overview
4
4
years of professional experience
Work History
Server
Bloomin' Brands
09.2025 - Current
- Providing customer service by accurately and timely addressing guest requests and questions
- Assisting in maintaining cleanliness and organization of dining area to enhance guest experience.
- Communicating with kitchen staff and bar staff to ensure guest orders arrive on time and are correct before they go out.
- Managing cash register operations, processing transactions efficiently and accurately.
- Sorting through checks to accommodate guest requests of splitting bills, keeping track of which guests order what , even during busy hours.
- Adapting quickly to changing environments during peak hours, ensuring smooth service flow.
- Keep guests content with their experience by being warm, friendly, and helpful.
- Addressing complaints and concerns in a calm and professional way, and finding a swift resolution to anything that may happen.
- Developing strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Shift Leader
Sonics Drive In
06.2021 - 08.2025
- Was in charge of every shift I worked, making sure everyone was doing their jobs correctly and that operations ran smoothly.
- Directly handled guest questions in-person and over the phone, finding solutions to ease any concerns or complaints.
- Opened and closed the entire store, making sure everything was cleaned, stocked, and ready to go for the next shift.
- Multitasked by handling orders, taking orders, and making sure all orders went out correctly, including online orders.
- Trained new employees on everything from the menu to job expectations.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Communicated directly with the branch supervisor, owner and the general manager about any concerns.
- Filled out sale and labor reports after every shift for the entire day.
- Monitored every transaction, and handled all cash collected at the end of the day from all employees.
- Cultivated warm relationships with regular customers.
- Handled any concerns from other employees.
- Monitored inventory and kept track of waste throughout the day, logging it into the sale report.
- Performed the duties of any other employee, while also helping others with their tasks when asked, and while managing the kitchen and up-front crews.
Sales Associate
Sally Beauty
09.2023 - 11.2023
Education
No Degree - Psychology
University of Illinois At Urbana-Champaign
Champaign, IL05-2027
Skills
- Well-spoken
- Very high reading and writing comprehension
- Moral and ethical
- Accuracy and attention to detail for all tasks
- Motivated
- Able to adapt easily
- Optimistic
- Reliable and responsible
Affiliations
- In contact and have met with Judge Mary Schostock, Chair of the Criminal Law and Probation Committee of the Illinois Supreme Court and Appellate Court Justice.
Timeline
Server
Bloomin' Brands
09.2025 - Current
Sales Associate
Sally Beauty
09.2023 - 11.2023
Shift Leader
Sonics Drive In
06.2021 - 08.2025
No Degree - Psychology
University of Illinois At Urbana-Champaign