Makenzie Townsenger
Kennesaw,GA
Summary
Accomplished Lead Registered Behavior Technician with 2.9 years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence. Passionate about training new Behavior Technicians and conducting therapist integrity checks to ensure best quality of services being delivered to clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Registered Behavior Technician
Apollo Behavior Services
08.2022 - Current
- Incorporated play-based techniques into therapy sessions, making learning enjoyable while still meeting targeted objectives.
- Promoted client safety during therapy sessions by adhering to risk management guidelines and procedures.
- Assisted clients in generalizing learned skills, resulting in increased independence in daily life activities.
- Contributed to the reduction of challenging behaviors by implementing proactive strategies across settings.
- Developed strong rapport with clients, fostering trust and positive working relationships throughout the therapeutic process.
- Effectively communicated ongoing progress updates to supervisors, facilitating informed decision-making regarding treatment plans adjustments.
- Collected data on client behaviors, allowing for ongoing analysis and adjustments to treatment plans.
- Trained new Registered Behavior Technicians, promoting best practices and adherence to treatment protocols.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client's needs and goals.
- Assisted Board Certified Behavior Analysts in writing insurance reports for client re-authorizations.
Registered Behavior Technician
Apollo Behavior Services
11.2021 - 08.2022
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Uber Partner
Uber Eats
07.2021 - 11.2021
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Server/Bartender/To-Go Specialist/Certified Trainer
Olive Garden
04.2019 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Shift Manager
Arby's
08.2015 - 04.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Server
Nutin' But Fun
05.2015 - 08.2015
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Master of Arts - Special Education (Applied Behavior Analysis)
Arizona State University
Tempe, AZ12.2023
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA05.2021
High School Diploma -
Woodstock High School
Woodstock, GA05.2016
Skills
- Reinforcement Systems
- Leadership
- Staff Training and Development
- Social Skills Development
- Teamwork and Collaboration
- Multitasking
- Professionalism
- Implementation of PEAK Comprehensive Assessment
- VB-MAPP Barriers
- CARS-2
Certification
- RBT - Registered Behavior Technician
- Certified Trainer, Apollo Behavior Services
- CPR and First Aid Certification
Timeline
Lead Registered Behavior Technician
Apollo Behavior Services
08.2022 - Current
Registered Behavior Technician
Apollo Behavior Services
11.2021 - 08.2022
Uber Partner
Uber Eats
07.2021 - 11.2021
Server/Bartender/To-Go Specialist/Certified Trainer
Olive Garden
04.2019 - 08.2021
Shift Manager
Arby's
08.2015 - 04.2019
Server
Nutin' But Fun
05.2015 - 08.2015
Master of Arts - Special Education (Applied Behavior Analysis)
Arizona State University
Bachelor of Science - Psychology
Georgia State University
High School Diploma -
Woodstock High School
- RBT - Registered Behavior Technician
- Certified Trainer, Apollo Behavior Services
- CPR and First Aid Certification
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