Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

MAKENZIE WEISS

Dana Point

Summary

Dynamic hospitality professional with extensive experience at Marbella Country Club, excelling in customer service and effective communication. Proven ability to enhance guest satisfaction through proactive problem-solving and multitasking. Skilled in cash handling and POS systems, consistently fostering a welcoming environment while training new staff to elevate team performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

HOSTESS/SERVER/BANQUET SERVER/BUSSER

Marbella Country Club
San Juan Capistrano
08.2021 - Current
  • Provided exceptional customer service by promptly addressing guest needs.
  • Trained new employees on best practices and responsibilities to enhance team performance.
  • Monitored guest satisfaction levels throughout event, ensuring needs were met promptly and courteously.
  • Fostered a welcoming environment through engaging conversations with guests.
  • Collaborated effectively with front-of-house and kitchen staff to ensure seamless operations.
  • Exhibited flexibility by assisting various departments as needed throughout shifts.

CASHIER/SERVER

Evans Gourmet Restaurants
Laguna Beach
06.2024 - 08.2024
  • Executed opening and closing procedures, including cash counting, restocking, and cleaning.
  • Balanced cash drawer at beginning and end of each shift to ensure accuracy.
  • Utilized POS system to process customer purchases efficiently.

Education

Cosmetologist Lisence -

California Beauty Acadamy
Orange
06-2025

HIGH SCHOOL DIPLOMA -

Dana Hills High School
Dana Point, CA
05.2024

Skills

  • Problem solving and time management
  • Customer service and professionalism
  • Guest inquiries and upselling
  • Effective multitasking
  • Effective communication
  • Facility cleanliness
  • Guest reception

Certification

  • CPR Certified
  • Food Handlers Card

References

References available upon request.

Timeline

CASHIER/SERVER

Evans Gourmet Restaurants
06.2024 - 08.2024

HOSTESS/SERVER/BANQUET SERVER/BUSSER

Marbella Country Club
08.2021 - Current

Cosmetologist Lisence -

California Beauty Acadamy

HIGH SCHOOL DIPLOMA -

Dana Hills High School

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