Makenzie Whistler
Bartow
Summary
Professional with background in guest services, ensuring safe and enjoyable experiences for visitors. Strong focus on teamwork and adaptability, consistently meeting changing needs and expectations. Skilled in customer interaction, problem-solving, and maintaining high standards of safety and efficiency. Reliable team player with commitment to delivering results.
Overview
5
5
years of professional experience
Work History
Attractions Attendant
Universal Orlando
Orlando, FL
06.2025 - Current
- Ensured guest safety by monitoring attractions and adhering to operational protocols.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new team members on safety procedures and operational standards to enhance team performance.
- Conducted regular inspections of attractions to maintain quality and safety standards consistently.
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
Outdoor Food & Beverage Cast Member
Walt Disney World Company
Orlando, FL
08.2024 - Current
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
- Delivered exceptional guest experiences through effective communication and engagement.
- Collaborated with team members to ensure smooth operations during peak park hours.
- Resolved guest concerns swiftly, enhancing overall satisfaction and loyalty to the brand.
- Trained new cast members on park policies, safety protocols, and guest service standards.
Front Service Clerk
Publix, Verano
Port St. Lucie, FL
11.2020 - 09.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash handling procedures, ensuring balanced registers at shift end.
- Collaborated with team members to streamline front-end operations, enhancing efficiency and workflow.
- Implemented best practices for cleanliness and organization in high-traffic areas, improving customer experience.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Hostess
Cobb’s Landing
Fort Pierce, FL
03.2022 - 06.2023
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Coordinated with kitchen and serving staff to ensure timely food delivery.
- Developed relationships with regular patrons, fostering a welcoming atmosphere and repeat business.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Brand Ambassador
Forever21
Jensen Beach, FL
07.2021 - 03.2022
- Developed and executed promotional strategies to enhance brand visibility and customer engagement.
- Collaborated with marketing teams to implement in-store campaigns that increased foot traffic.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Fostered relationships with customers, enhancing loyalty through personalized service experiences.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Education
High School Diploma -
Indian River State College
Fort Pierce, FL03-2026
High School Diploma -
Somerset College Preparatory Academy
Port St. Lucie, FL05-2023
Skills
- Safety awareness
- Patience and empathy
- Safety procedures
- Cleanliness standards
- Cash handling proficiency
- Emergency evacuation procedures
- Ride set up
- Customer service
- Active listening
- Organizational skills
- Customer assistance
- Time management
- Problem-solving
- Teamwork and collaboration
- Strong work ethic
- Positive attitude
LANGUAGES
English
Understanding of Spanish
AWARDS
History Fair State Qualification - March 2021, Poetry Book Contest - February 2019
Timeline
Attractions Attendant
Universal Orlando
06.2025 - Current
Outdoor Food & Beverage Cast Member
Walt Disney World Company
08.2024 - Current
Hostess
Cobb’s Landing
03.2022 - 06.2023
Brand Ambassador
Forever21
07.2021 - 03.2022
Front Service Clerk
Publix, Verano
11.2020 - 09.2024
High School Diploma -
Indian River State College
High School Diploma -
Somerset College Preparatory Academy