MaKenzie Williamson
Enid,OK
Summary
Proven expertise in products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
2
2
years of professional experience
Work History
Camp Counselor
Noble County YMCA
Perry, OK
05.2024 - Current
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Assisted in developing weekly lesson plans for various age groups.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Developed individualized behavior management plans for campers with special needs.
- Led nightly devotional services for spiritual growth opportunities for all campers.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Enforced safety rules while supervising high ropes course activities such as zip lining and rock climbing walls.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Togo Specialist
Cheaders Scratch Kitchen
Midwest, OK
09.2023 - 03.2024
- Monitored expiration dates on products stored in coolers or freezers to ensure freshness of ingredients used in meals.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Greeted customers in a friendly manner and took orders for to-go items.
- Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
- Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
- Ensured that all food safety regulations were followed during meal preparation process.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Restocked condiment stations with appropriate amounts of ketchup, mustard, mayonnaise.
- Checked temperatures of hot foods regularly to make sure they were kept at safe serving temperatures.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
Digital Shopper
Walmart
Choctaw, OK
03.2022 - 08.2023
- Created promotional materials for digital shopping sites.
- Developed and executed digital marketing campaigns to drive online sales.
- Tracked performance indicators such as revenue growth and customer satisfaction scores over time.
- Greeted customers and answered product or service questions.
- Listened to customer needs to identify and recommend best products and services.
- Satisfied customers with quick, accurate service under tight deadlines.
- Assisted teammates with daily tasks during peak periods.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Education
High School Diploma -
Choctaw High School
Choctaw, OK05-2024
Skills
- Interpersonal and written communication
- Compassionate communication
- Problem Resolution
- Positive Engagement
- First Aid
- Emergency Procedures
- Program Instruction
- Staff Management
- Effective Communication
- Problem-Solving
- Documentation And Reporting
- Organizational Skills
- Written Communication
- Task Prioritization
- De-Escalation Techniques
- Professional Demeanor
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer and Service-Oriented
Timeline
Camp Counselor
Noble County YMCA
05.2024 - Current
Togo Specialist
Cheaders Scratch Kitchen
09.2023 - 03.2024
Digital Shopper
Walmart
03.2022 - 08.2023
High School Diploma -
Choctaw High School