Makenzie Burton
Eastlake,Ohio
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Delivery Department Supervisor
Leisuretime Warehouse
01.2022 - 08.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Planned delivery routes according to traffic, weather and types of delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Coordinated efficient routes and schedules for 4 delivery teams of 3 each.
- Answered constant flow of customer calls with minimal wait times, as well as following up on voicemails, and emails.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Fielded customer questions and complaints and rectified issues.
- Managed resources effectively to avoid unnecessary delivery delays.
- Supported customers via telephone, and email to handle escalations and product concerns.
- Carefully monitored incoming and outgoing inventory of spas.
General Manager/Head Bartender
Garage Bar
10.2020 - 02.2022
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends and competitor activities to create competitive advantages.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Correctly calculated inventory and ordered appropriate supplies.
General Manager
Beerhead Bar & Eatery
07.2019 - 11.2020
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed and maintained relationships with customers and suppliers through account development.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Bar Manager
Smokey Bones Bar & Fire Grill
03.2018 - 04.2019
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Bartender/Key Holder
Applebee's Grill + Bar
05.2013 - 04.2018
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Receptionist
VCA Great Lakes Veterinary Specialists
08.2016 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with client owner's, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Helped owners complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Supported office staff and operational requirements with administrative tasks.
- Invoiced patient's owners accurately in line with charging guidelines.
Education
High School Diploma -
North High School
Eastlake, OH06.2012
Skills
- Fast Learner
- Inventory and Supply Management
- Data Accuracy
- Verbal and Written Communication
- Customer Service
- Work Planning and Organization
- Administrative Duties
- Recordkeeping Strengths
Timeline
Delivery Department Supervisor
Leisuretime Warehouse
01.2022 - 08.2023
General Manager/Head Bartender
Garage Bar
10.2020 - 02.2022
General Manager
Beerhead Bar & Eatery
07.2019 - 11.2020
Bar Manager
Smokey Bones Bar & Fire Grill
03.2018 - 04.2019
Receptionist
VCA Great Lakes Veterinary Specialists
08.2016 - 09.2017
Bartender/Key Holder
Applebee's Grill + Bar
05.2013 - 04.2018
High School Diploma -
North High School
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