Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Makenzy Jaco

Loveland

Summary

Dynamic professional with a strong background in customer service and healthcare support. Skilled in managing patient interactions and providing compassionate care, contributing to improved patient satisfaction and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Private Caregiver

Self-Employed
Miamisburg
05.2023 - 05.2025
  • Delivered personalized in-home care to elderly and disabled clients, ensuring physical comfort, safety, and emotional well-being.
  • Assisted with daily living activities, including hygiene, mobility, medication reminders, and meal preparation.
  • Communicated with family members and healthcare providers to report changes in condition and coordinate care.
  • Maintained detailed care logs and supported quality-of-life improvements through compassionate companionship.

Crew Member-Manager

McDonald's
Miamisburg
06.2020 - 03.2024
  • Ensured order accuracy and customer satisfaction through exceptional service in fast-paced environments.
  • Adhered to health, hygiene, and safety standards during food preparation and service.
  • Collaborated with the team to enhance cleanliness and operational efficiency during peak hours.

Call Center Representative

The Dayton Respiratory Center
Centerville
06.2023 - 02.2024
  • Managed high volume of inbound and outbound patient calls with professionalism and efficiency.
  • Assessed caller needs to provide accurate information and schedule appointments promptly.
  • Resolved issues in a timely manner, ensuring high levels of patient satisfaction.
  • Maintained thorough documentation of each interaction in compliance with HIPAA regulations.

Medical Assistant

The Dayton Respiratory Center
Huber Heights
12.2022 - 02.2024
  • Supported physicians in patient examinations and treatments by recording vital signs, administering injections, and preparing treatment areas.
  • Accurately documented patient data in electronic medical record (EMR) systems.
  • Coordinated administrative duties such as prior authorization processing, handling clinical voicemails, and managing incoming faxes.
  • Provided patient education regarding treatment plans, care costs, and available community resources.

Education

Associate of Applied Science - Social Work

Sinclair Community College
Dayton, OH
05.2026

High School Diploma -

Miami Valley Career Technology Center
Clayton, OH
05.2022

High School Diploma -

Valley View High School
Germantown, OH
08.2020

Skills

  • Patient-focused care
  • Customer service
  • Electronic medical records
  • Data entry and review
  • Patient care
  • Problem resolution
  • Medical terminology
  • Communication skills

Certification

  • Certified Phlebotomy Technician
  • State Tested Nursing Assistant (STNA)
  • Basic Life Support (BLS) - American Heart Association
  • CPR Certification
  • Fire Safety Certification

Languages

English
Full Professional
Spanish
Limited

Accomplishments

  • National Technical Honors Society

References

References available upon request.

Timeline

Call Center Representative

The Dayton Respiratory Center
06.2023 - 02.2024

Private Caregiver

Self-Employed
05.2023 - 05.2025

Medical Assistant

The Dayton Respiratory Center
12.2022 - 02.2024

Crew Member-Manager

McDonald's
06.2020 - 03.2024

Associate of Applied Science - Social Work

Sinclair Community College

High School Diploma -

Miami Valley Career Technology Center

High School Diploma -

Valley View High School

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