Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makeria Forbes

Greenville,NC

Summary

Dynamic Paraprofessional with proven expertise in Special Education Support and exceptional Communication skills, excelled at Nova Behavioral Healthcare. Excelled in creating therapeutic environments, driving behavior improvements, and delivering personalized support. Achieved significant positive outcomes in student learning and behavior, demonstrating a results-driven approach and a commitment to excellence in customer service.

Overview

7
7
years of professional experience

Work History

Paraprofessional

Nova Behavioral Healthcare
Kinston, NC
11.2022 - Current
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Reported on student progress, behavior, and social skills to parents.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Enforced rules and instructions to maintain discipline.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.

• Maintained a therapeutic relationship and environment for the consumers.

•Completed data sheets monitoring behaviors and daily routine and chores for the consumers.

Distribution Specialist

Amazon Distribution Center
Kinston, NC
06.2022 - 11.2023
  • Uncovered and resolved errors with minimal oversight.
  • Coordinated storage locations and product movements.
  • Processed and restocked returns.
  • Managed and maintained warehouse to comply with company policies and federal regulations.
  • Picked orders, scanned products and packed boxes.

Package Handler

Moen Incorporation
Kinston, NC
07.2019 - 01.2023
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Followed safety regulations to maintain safe work environment.
  • Built strong relationships with customers and vendors through excellent customer service.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Helped train new employees in safe practices and warehouse procedures.

Sandwich Artist

Subway
Ayden, NC
07.2017 - 07.2019
  • Greeted guests, promoted specials, and took orders.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Kept workplace clean and organized in line with restaurant policies.
  • Monitored inventory and requisitioned low-stock items.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Prepared salads, soups and sandwiches for customers.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Cashier

Zaxbys
Greenville, NC
06.2017 - 07.2017
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Bachelor Of Applied Science - Health Administration

Fayetteville State University
Fayetteville, NC

High School Diploma -

Ayden-Grifton High School
Ayden, NC
06.2019

Skills

  • Clerical Support
  • Special Education Support
  • Documentation
  • Crisis Intervention
  • Behavior improvements
  • Behavior Modification
  • Computer Skills
  • Communication
  • Problem Solving
  • Project Management
  • Critical Thinking
  • Direct Patient Care
  • Therapeutic Environment
  • Paraprofessional
  • Customer Support
  • Customer Service

Timeline

Paraprofessional

Nova Behavioral Healthcare
11.2022 - Current

Distribution Specialist

Amazon Distribution Center
06.2022 - 11.2023

Package Handler

Moen Incorporation
07.2019 - 01.2023

Sandwich Artist

Subway
07.2017 - 07.2019

Cashier

Zaxbys
06.2017 - 07.2017

Bachelor Of Applied Science - Health Administration

Fayetteville State University

High School Diploma -

Ayden-Grifton High School
Makeria Forbes