Maketa Robinson
Hopewell,Virginia
Summary
Assertive Customer Service Representative uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record. Maintains detailed, accurate documentation and consistent achievement of established performance goals.
Overview
12
12
years of professional experience
Work History
Accounting Specialist
Allen, Allen, Allen And Allen
2024.07 - 2024.07
- Researched clients accounts for open balances on bills.
- Contacted various facilities by fax, email and telephone.
- Processed the bills and reconciled clients accounts.
Customer Service Representative
Insight Global, LLC.
2023.05 - 2024.05
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Met personal, team and company goals in customer service environment
- Answered inbound calls to handle various concerns
- Made outbound calls to members and various suppliers
- Discussed benefits with members
- Generated detailed reports during and after calls.
Customer Service Representative
Maximus
2020.10 - 2023.04
- Collaborated across departments to resolve customer-related issues
- Enhanced customer satisfaction with fast, knowledgeable service
- Answered inbound calls to handle various concerns
- 3 way calls with suppliers
- Enroll the new Medicare members into drug and Medicare Advantage plans
- Explained the difference with original Medicare and Advantage plans
- Assisted members with claims
- Assisted members on web chat
- Wrote detailed reports during and after calls.
Retail Sales Associate
Stein Mart
2020.01 - 2020.05
- Answered customer questions about return and exchange policies
- Organized and faced products on shelves and in displays to comply with merchandising standards
- Addressed, researched and resolved customer issues.
Machine Operator
Niagara Bottling
2019.04 - 2019.11
- Implemented changes to support strong quality control and maintain specifications
- Adjusted machines based on job specifications
- Notified supervisors of production irregularities or bottlenecks to inform future planning.
Problem Solver
Amazon
2012.10 - 2019.03
- Examined damaged products and processed disposals
- Monitored warehouse processes to spot trends and specific problems
- Solved issues in a timely manner
- Trained new problem solvers in the proper way to find the solutions to efficiently and correctly solve any issues in a timely manner.
Education
Associate in Applied Science (A.A.S.) -
John Tyler Community College
Chester, Virginia05.2012
Skills
- Data Entry
- Claims
- Report Generation
- Paperwork Processing
- Software expertise
- Account Reconciliation
Timeline
Accounting Specialist
Allen, Allen, Allen And Allen
2024.07 - 2024.07
Customer Service Representative
Insight Global, LLC.
2023.05 - 2024.05
Customer Service Representative
Maximus
2020.10 - 2023.04
Retail Sales Associate
Stein Mart
2020.01 - 2020.05
Machine Operator
Niagara Bottling
2019.04 - 2019.11
Problem Solver
Amazon
2012.10 - 2019.03
Associate in Applied Science (A.A.S.) -
John Tyler Community College
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