Makhai Kok
Tacoma
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
SKECHERS Factory Outlet
06.2023 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
HVAC EPA LICENCE
UEI College
Tacoma WA04-2025
High School Diploma -
Franklin Pierce High School
Tacoma, WA06.2022
Skills
- HVAC Installation and Repairs
- Problem-Solving
- Phone and Email Communication
- Attention to Detail
- Testing and Troubleshooting
- Information Confidentiality
- Excellent Communication
- Self-Directed
- Creative Thinking
- Relationship Building
- Product Knowledge
- Heavy Lifting
- Teamwork and Collaboration
- Hand and Power Tools
- Small Parts Assembly
- Maintenance and Light Repair
- Friendly and outgoing
- Cash handling
- Cleaning techniques
- Customer engagement
- Listening skills
- Problem-solving
- Calm demeanor
- Customer service
- Reliable and punctual
- Stocking and receiving
- Meeting deadlines
- Exceptional customer service
- Teamwork and collaboration
- Positive and professional
Certification
Certified HVAC Technician
EPA Certifications
Timeline
Sales Associate
SKECHERS Factory Outlet
06.2023 - Current
HVAC EPA LICENCE
UEI College
High School Diploma -
Franklin Pierce High School
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