Makhaia Daniels
Riverview,FL
Summary
Customer service professional with over 4 years of experience in providing exceptional support and fostering positive relationships with clients. Proficient in handling customer inquiries and resolving complaints. Known for excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction. Adept at working in fast-paced environments and maintaining high levels of efficiency and accuracy. Seeking to leverage my expertise to contribute to a dynamic team dedicated to outstanding customer service.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
riverview, FL
08.2023 - Current
- Supervised daily operations to ensure smooth service delivery and adherence to McDonald's standards
- Supervised shifts to ensure smooth operations and adherence to company policies
- Delegated and optimized tasks for team members to enhance efficiency
- Assisted in training new hires on company procedures and customer service standards.
- Provided prompt resolution of inquiries and cultivated a positive dining experience for customers.
- Assisted in boosting sales by supporting promotional initiatives during peak seasons.
Customer Service
Dunkin'Donuts
riverview, FL
07.2021 - Current
- Collaborated effectively with a compact team, displaying a proactive attitude toward mastering various roles and assuming additional responsibilities
- Transitioned into supervisory roles, overseeing store operations and prioritizing customer satisfaction
- Assessed team competencies, strategically assigned tasks, and promptly rectified errors to ensure seamless service delivery.
Cashier
Taco Bell
Riverview
04.2021 - 06.2021
- Evidenced expertise in problem-solving and adapting efficiently to different work settings, even with minimal training.
- Demonstrated mastery of memorization skills to accurately retain menu details and efficiently fulfill customer requests.
- Maintained a track record of delivering accurate and efficient service, consistently meeting or exceeding customer expectations.
Education
High School Diploma -
Blake High School
Tampa, FL05-2021
Skills
- Strong communication and interpersonal abilities
- Staff Development
- Equipment Troubleshooting
- Inventory Control
- Team Development
- Schedule oversight
- Staff Training and Onboarding
- Process Improvements
- Training and mentoring
- Operations Management
Timeline
Shift Manager
McDonald's
08.2023 - Current
Customer Service
Dunkin'Donuts
07.2021 - Current
Cashier
Taco Bell
04.2021 - 06.2021
High School Diploma -
Blake High School