Makhala Jones
Hookerton,NC
Summary
To obtain a position in a challenging environment where I can utilize my customer service skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Walmart
01.2020
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
Call Center Representative
Victra Verizon
07.2022 - 02.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
Package Handler
FedEx
09.2021 - 07.2022
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
Cashier Team Lead
Food Lion
03.2020 - 09.2020
- Streamlined cashier operations for improved productivity and reduced wait times.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Waterpark Attendant
Kinston Community Center
05.2018 - 09.2018
- Improved guest safety by enforcing waterpark rules and regulations.
- Enhanced guest satisfaction with timely assistance and addressing concerns promptly.
- Maintained a clean and organized environment, ensuring optimal hygiene standards for guests'' wellbeing.
- Assisted in the setup and teardown of events, contributing to efficient operations.
- Ensured proper use of life jackets and other safety equipment among guests while maintaining a friendly demeanor.
Wait Staff Member
Hwy 55
01.2017 - 01.2018
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Prep Cook
Scarborough Fare Catering Company
01.2017 - 01.2018
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
Office Assistant/Clerical
Jasper Jones Trucking
01.2015 - 01.2018
- Expedited document processing with accurate data entry and timely filing.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Input data into spreadsheets and databases.
Education
North Carolina Agricultural State University
Greensboro, NC05.2025
Associates Degree in Arts -
Pitt Community College
Greenville, NC05.2021
General Studies Curriculum -
Greene Central High School
Snow Hill, NC06.2018
Skills
- Written Communication
- Customer Relations
- Good Telephone Etiquette
- Problem-Solving
- Clerical Support
- Decision-Making
- Supervision and leadership
- Organizational Skills
Activities
- Basketball (9, 10, 11, 12)
- Team Captain (11, 12)
- Softball (9, 10, 11, 12)
- Team Captain (12)
- Health Occupations Students of America (HOSA) (10, 11, 12)
- Beta Cub (9, 10, 11)
- Family Career and Community Leaders of America (FCCLA) (9, 10)
Volunteer Experience:
- Put Up Can Food For The Homeless Shelter (2016)
- Concession at Greene County Complex (2017)
- Serving Food at Maury Chapel Free Will Baptist Church (2017)
- Special Olympics (2015-2018)
- Read Books To The Elementary Kids (2015-2018)
Awards
Best Female Athlete-Jim Rouse Award (8) Softball Coaches Award (9) Eastern Carolina All Conference Varsity Softball (11) English Department Grit Award (11) National Society of High School Scholars (12)
Timeline
Call Center Representative
Victra Verizon
07.2022 - 02.2024
Package Handler
FedEx
09.2021 - 07.2022
Cashier Team Lead
Food Lion
03.2020 - 09.2020
Walmart
01.2020
Waterpark Attendant
Kinston Community Center
05.2018 - 09.2018
Wait Staff Member
Hwy 55
01.2017 - 01.2018
Prep Cook
Scarborough Fare Catering Company
01.2017 - 01.2018
Office Assistant/Clerical
Jasper Jones Trucking
01.2015 - 01.2018
North Carolina Agricultural State University
Associates Degree in Arts -
Pitt Community College
General Studies Curriculum -
Greene Central High School