Makhel Wilson
New Rochelle
Summary
Dynamic professional with a proven track record at Planet Fitness, excelling in membership sales and customer service. Skilled in data management and conflict resolution, I effectively trained staff and enhanced team efficiency. My strong communication and leadership abilities fostered a positive environment, ensuring member satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Team Representative / Overnight
Planet Fitness
White Plains / New Rochelle
05.2021 - 04.2025
- Selling memberships (Classic / Black Cards to Members).
- Constant communication between team, Members, and management to ensure successful and satisfied members.
- Constant Cleaning of equipment, bathrooms, and garbage pales being emptied.
- Overnight Cleaning to Sanitize entire gym, vacuum and mopping floors, power washing bathrooms, and info calls to make sure all gyms are ready.
- Monitored workflow within the team to identify areas of improvement or efficiency gains.
- Maintained accurate records and reports related to team activities, projects, and initiatives.
- Developed training materials for new team members on company processes and procedures.
- Handled customer complaints in a professional manner.
- Greeted customers, answered questions, and provided assistance with purchases.
- Administered first aid and notified emergency medical personnel.
- Met with staff to discuss rules, regulations and work-related problems.
- Documented individual progress toward meeting treatment goals.
- Completed and maintained time and attendance forms and inventory lists.
Staff
Regal Cinemas
New Rochelle
05.2023 - 01.2024
- Cleaning / Selling Regal Memberships.
- Renovating Theatre's (Seats) and being verse in all shift requirements.
- Greeting and making sure guests and children have the best time possible.
- Cleaning all equipment (dispensers, poppers, kitchen appliances, air fryers, freezers and fridge).
- Assisted with the development and implementation of staff policies and procedures.
- Provided feedback to team members on their job performance during one-on-one meetings.
- Developed strategies for improving customer service standards and increasing customer satisfaction levels.
- Participated in the planning of special events and promotions for the organization.
- Conducted regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
- Managed customer transactions and balanced cash registers after shifts.
- Trained newly hired employees regarding company policies and operations.
- Completed regular and thorough cleaning of equipment, floors, and furniture.
- Processed payments, issued receipts and provided change.
- Identified needs of customers promptly and efficiently.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
Per-Diem Staff
Children's Village
Dobbs Ferry
01.2019 - 02.2023
- Working alongside Teachers and Teaching Assistants.
- Per-Diem (One to One) for children ages 5 - 18.
- Responsible for transportation to specials (gym, art, technology, culinary, music, and health).
- Making sure children continuously have successful school days, answer all questions related to their schoolwork, and be communicative with staff reporting any troubles that occur.
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
- Performed administrative tasks such as filing paperwork and responding to emails.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Built and maintained working relationships with peers and upper management.
- Assisted in the preparation of reports and presentations, utilizing various software tools.
- Participated in team meetings, presentations and special events.
Backroom Coordinator
Marshall's / HomeGoods
New Rochelle
11.2020 - 05.2021
- In charge of keeping stockroom / backroom organized.
- Breaking down pallets of (Men's / Women's Apparel, Toys, Footwear).
- Censoring items, clearing assembly belt, and leading team members.
- Bringing Censored items to floor (Censored Items to sales floor).
- Sending off all mismanaged, returns, and broken items for mailing companies.
- Inspected incoming shipments for damage or discrepancies prior to acceptance.
- Provided customer service support when needed at checkout registers or sales floor areas.
- Disposed of excess materials following company guidelines for recycling or waste removal.
- Executed daily tasks such as replenishing shelves, organizing stock rooms, and maintaining a clean work environment.
- Processed freight deliveries and tracked receipt of merchandise for accuracy and completion.
- Coordinated returns of damaged or expired products to vendors for replacement and credit.
- Organized backroom storage area to ensure efficient use of space.
- Kept stockroom clean and neat for maximum productivity.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Prepared items for shipping, including picking, packing, and labeling.
- Coordinated with management to identify and resolve inventory discrepancies.
- Ensured safety procedures were followed to prevent injury or damage to goods.
- Collaborated with sales floor associates to replenish merchandise as needed.
- Informed upper management or department heads of items loaded or problems encountered.
- Held staff meetings to share project information and address specific issues.
- Completed or assisted with difficult or skilled tasks.
- Created and sent price quotes to potential customers.
Online Shopper
Stop and Shop Click & Collect
New Rochelle
06.2020 - 10.2020
- Timely shopping for grocery products, packaging, and bringing them to the designated pickup points for customers.
- Putting items in their vehicles.
- Recording and entering information on the computer, recording info, and report to IBS system.
- Calling customers for necessary substitutions, voided items, and time changes.
- Implemented new technologies such as mobile commerce solutions into existing systems.
- Handled customer inquiries regarding order status, shipping costs, and payment options.
- Maintained records of all transactions conducted on the website.
- Managed inventory levels to ensure timely delivery of items to customers.
- Implemented strategies for improving customer satisfaction ratings.
- Secured and stored items until customer pickup.
- Listened to customer needs to identify and recommend best products and services.
- Completed pickup and shopping orders for customers within local area.
- Greeted customers and answered product or service questions.
- Suggested comparable products to replace out-of-stock items.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Asked store associates for help locating missing products.
- Compiled and analyzed client feedback to identify trends and areas for service enhancement.
- Maintained up-to-date knowledge of fashion trends, new collections, and market availability.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Monitored vital signs and medication under supervision of registered nurse.
- Followed standard infection control protocols to avoid illness or contamination.
Education
Liberal Arts
Westchester Community College
Valhalla, NY01.2020
Diploma - Liberal Arts
New Rochelle High School
New Rochelle, NY06.2018
Psychology
SUNY Plattsburgh
Plattsburgh, NYSkills
- Data Tracking / Management
- Customer service
- Membership sales
- Equipment cleaning
- Conflict resolution
- Cash handling
- Staff training
- First aid and CPR
- Data entry
- Problem Solving
- Wherewithal
- Leadership
- Data Tracking / Information Recording
- Communication
- Creativity
- Ambiguity
- Drive
- Quick-Wits
- Diligence
- Multitasking Abilities
- Friendly, positive attitude
- Composure and emotional control
- Emotional support
- Analytical thinking
- Excellent communication
- Reliability
Accomplishments
- English Award for Excellence.
Affiliations
- Basketball
- Photoshop / Illustrator
- Youtube
Timeline
Staff
Regal Cinemas
05.2023 - 01.2024
Team Representative / Overnight
Planet Fitness
05.2021 - 04.2025
Backroom Coordinator
Marshall's / HomeGoods
11.2020 - 05.2021
Online Shopper
Stop and Shop Click & Collect
06.2020 - 10.2020
Per-Diem Staff
Children's Village
01.2019 - 02.2023
Liberal Arts
Westchester Community College
Diploma - Liberal Arts
New Rochelle High School
Psychology
SUNY Plattsburgh