Makhi Farrington
Conyers,Ga
Summary
To utilize my talents, personality, and drive in a healthcare role with direct patient care. I am seeking a challenging skill building career that allows me to be compassionate and supportive to those in need of professional healthcare.
Overview
5
5
years of professional experience
Work History
Shift Leader
Jersey mikes
Conyers, Ga
06.2024 - Current
- Ability to engage with customers, take orders, and provide a positive dining experience
- Knowledge of food safety practices and proficiency in preparing ingredients and assembling sandwiches
- Ensuring orders are accurate and presented well
- Ability to work efficiently, especially during busy hours
- Collaborating effectively with coworkers in a fast-paced environment
- Clearly conveying information to customers and team members
- Handling changes in menu, customer preferences, or kitchen processes
- Handling cash and calculating change accurately
- Maintaining a clean and organized work area
Customer service agent
Publix supermarket
Conyers, Ga
12.2019 - 07.2023
- Provided exceptional support by addressing customer inquiries via phone, email, and chat, resolving issues efficiently and professionally
- Handled customer complaints, troubleshooting problems, and ensuring swift resolution to maintain high levels of satisfaction
- Processed orders, returns, and exchanges while ensuring accuracy in data entry and order fulfillment
- Assisted customers with product information, policies, and services, offering personalized solutions to meet their needs
- Managed multiple customer accounts simultaneously, maintaining detailed records of interactions and outcomes
- Collaborated with internal departments to resolve complex issues and ensure timely delivery of services
- Consistently met and exceeded performance targets in call handling, customer satisfaction, and response time
Education
Albany State University
Albany, GA08-2024
High School Diploma -
Salem High School
Conyers, Ga05.2023
References
References available upon request
Timeline
Shift Leader
Jersey mikes
06.2024 - Current
Customer service agent
Publix supermarket
12.2019 - 07.2023
Albany State University
High School Diploma -
Salem High School