Maki Hirasawa Neves
Kissimmee,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
International School Admission
YOU USA Learning Institute
Orlando , FL
06.2023 - Current
- Maintained professional, welcoming and orderly reception area to greet guests.
- International's Students Admission Department, supporting and processing international students to enroll to the school also providing all the information of the enrollment process.
- Evaluator of the student's academic credentials and their proficiency.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Food and Beverage Manager
The Wilson
Celebration, FL
12.2019 - Current
- Ensure incoming staff complies with company policy and training staff to follow restaurant procedures
- Assisting general manager maintaining safety, food quality and great work environment
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained new employees to perform duties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Front Desk Shift Leader
Celebration Suites Hotel
Kissimmee, FL
11.2018 - 11.2020
- Double-checked daily pricing and confirmed it with superiors.
- Answered guest questions about hotel services, policies, local entertainment and other useful topics.
- Worked front desk during busy periods and holidays, expertly answering calls and booking reservations.
- Assisted guests at check-in, providing information on various services within hotel.
- Computed bills, collected payments and made change for guests.
- Reviewed accounts and charges with guests during check out process.
- Answered guest inquiries, recommending shopping, dining or entertainment.
International Guest Service Experience
Vistana Signature Experience
Orlando, FL
01.2019 - 10.2020
- Promoted high guest satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with guests to resolve service and billing issues.
- Made reservations for guests and accurately entered personal information into computer system.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Suggested amenities suited to guest' needs.
- Kept accurate knowledge of types of rooms available at the resort.
Chief Financial Officer
On Global Solutions
Orlando, FL
01.2012 - 09.2018
- Account Executive.
- Managed company-wide budgets, payroll, accounting and other financial operations.
- Assisted brainstorming with creative department.
- Recruit and manage independent production specialists such as editors and graphic designers.
- Handled various facets of producing customers videos for clients.
- Tracked industry trends to maintain current on new technology, production and editing systems.
- Grow business through word of mouth referrals and continued production excellence.
- Checked completed work for quality and accuracy.
Education
Some College (No Degree) - International Business
Unisinos Brazil, Sao Leopoldo, Brazil
Skills
- Safety and Security Training
- Communication
- Great customer service
- Flexibility
- Japanese native speaker
- Fluent in English, Portuguese and Spanish
Timeline
International School Admission
YOU USA Learning Institute
06.2023 - Current
Food and Beverage Manager
The Wilson
12.2019 - Current
International Guest Service Experience
Vistana Signature Experience
01.2019 - 10.2020
Front Desk Shift Leader
Celebration Suites Hotel
11.2018 - 11.2020
Chief Financial Officer
On Global Solutions
01.2012 - 09.2018
Some College (No Degree) - International Business
Unisinos Brazil, Sao Leopoldo, Brazil
Similar Profiles
Ricardo AlanisRicardo Alanis
Marketing and Administration Internship at Institute of Management Consultants USA (IMC USA the DFW Chapter)Marketing and Administration Internship at Institute of Management Consultants USA (IMC USA the DFW Chapter)
Gabriel HalseyGabriel Halsey
CDI English Language Instructor at Chungdahm Learning InstituteCDI English Language Instructor at Chungdahm Learning Institute
Wei Li FuWei Li Fu
Lead Catalyst at Institute for Adult LearningLead Catalyst at Institute for Adult Learning
Jailin LievanoJailin Lievano
Customer Service Representative at TTECCustomer Service Representative at TTEC
Haley GoddardHaley Goddard
Minnie Van Operations & Communications Specialist at The Walt Disney CompanyMinnie Van Operations & Communications Specialist at The Walt Disney Company