Makia Edmonds
Dallas,TX
Summary
Results-driven Systems Imaging & Configuration Specialist recognized for being the first in and last to leave, driven by a mindset that every issue deserves a solution before the day ends. Experienced in hardware configuration, imaging, and functionality testing across Dell and HP enterprise environments. Skilled in RAID/BIOS optimization, GRUB file updates, PowerShell, and Command Line scripting to remove faulty Appx packages affecting Sysprep and system stability. Proficient in CFD installations, network troubleshooting, and SOP documentation that streamline deployments and improve system reliability. Holds degrees in Cybersecurity and Information Technology, with a relentless passion for continuous learning and adapting to emerging technologies.
Overview
3
3
years of professional experience
Work History
Systems Imaging & Configuration Specialist
Outcomes Operating Inc
Orlando, FL
06.2025 - Current
- Executed full-scale imaging and configuration of Dell and HP enterprise systems using Macrium Reflect and Clonezilla, achieving a 30% faster deployment cycle across pharmacy environments.
- Installed and validated CFD (Customer-Facing Display) software on HP Engage One units, conducting functionality tests to ensure 100% accuracy and seamless POS integration.
- Enabled and optimized RAID/BIOS configurations (Intel RST, NVMe, AHCI) to increase drive reliability and prevent blue-screen failures during system rollouts.
- Authored and implemented standardized SOPs for imaging, driver injection, and restoration processes, reducing setup errors by 25% and improving cross-team consistency.
- Diagnosed and resolved network, boot, and endpoint issues (SMB shares, VLAN, PXE boot), documenting resolutions in JIRA and cutting repeated tickets by 40%.
- Applied BIOS security policies and hardening protocols to deployed systems, aligning imaging practices with organizational compliance and cybersecurity benchmarks.
Developer Support Representative
Concentrix
Lake Mary, Florida
12.2023 - 05.2025
- Provided Tier 1–2 technical and developer support for Apple’s global developer ecosystem, assisting with Xcode, iOS builds, Apple ID, and App Store Connect.
- Diagnosed and resolved build-signing and certificate issues, decreasing escalations by 30 %.
- Guided developers through API authentication and SDK compatibility troubleshooting to maintain secure integrations.
- Logged and tracked cases in Salesforce and JIRA Service Desk, maintaining 95 %+ customer satisfaction.
- Partnered with Apple engineering teams to document bugs and update internal knowledge bases.
- Ensured compliance with Apple’s data protection policies during account verification processes.
Education
Bachelor of Science - Cybersecurity
Full University
Winter Park, FL08-2025
Associate of Science - Information Technology
Full Sail University
Winter Park, FL10-2024
Skills
Operating systems: Windows 10/11 Mac Alma Linux Ubuntu
Imaging & Deployment: Macrium Reflect Clonezilla PXE Boot
Hardware & System Configuration: RAID (0/1/5) BIOS/UEFI HP Engage One CFD Software
Networking & Support Tools: SMB Shares VLAN Configuration JIRA Windows 10/11 Microsoft 365
Cybersecurity & IT Fundamentals: Network Security Identity & Access Management (IAM) Vulnerability Scanning System Hardening Incident Response Basics
Customer-focused troubleshooting and empathy under pressure
Clear documentation & knowledge-base contributions for recurring issues
Collaboration across technical / non-technical stakeholders to meet SLAs
Strong written / verbal communication with end users and remote teams
Professional Development
Member - National Society of Collegiate Scholars (NSCS)
- Recognized for academic excellence, leadership, and commitment to scholarship and service.
Learning Cloud Computing: Core Concepts - LinkedIn Learning, Aug 2024
- Gained foundational knowledge of cloud infrastructure, deployment models, and service models (IaaS, PaaS, SaaS).
Linux: Package Managers and Repositories – LinkedIn Learning, Sep 2024
- Learned package management, repository configuration, and software installation processes for Linux environments.
References
References available upon request.
Timeline
Systems Imaging & Configuration Specialist
Outcomes Operating Inc
06.2025 - Current
Developer Support Representative
Concentrix
12.2023 - 05.2025
Bachelor of Science - Cybersecurity
Full University
Associate of Science - Information Technology
Full Sail University