Makia Shannon
Rosmond,CA
Overview
2026
2026
years of professional experience
Work History
Caregiver
Creative Choices
Lancaster, CA
2023 - Current
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored client health by tracking vital signs and reporting changes to healthcare professionals.
- Developed personalized care plans in collaboration with families and medical staff to enhance well-being.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Maintained cleanliness and organization of living spaces to promote a safe environment for clients.
- Adapted quickly to changing client needs, demonstrating flexibility in various caregiving situations.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Mental Health Paraprofessional
West Mark School
Los Angeles, CA
02.2021 - 06.2023
- Assisted in classroom management and student engagement activities.
- Provided support in lesson planning and curriculum development initiatives.
- Organized educational materials and resources for effective instructional delivery.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Assisted in developing and implementing individualized support plans for students with mental health needs.
- Monitored student behavior, providing immediate feedback to reinforce positive actions and de-escalate conflicts.
- Collaborated with educational staff to create a supportive classroom environment fostering emotional well-being.
- Documented student progress and communicated observations to mental health professionals for tailored interventions.
- Facilitated group activities promoting social skills and peer interactions among students with diverse backgrounds.
CUSTOMER SERVICE REP
UHAUL
Los Angeles, CA
05.2021 - 11.2022
- - Verifying credit and references for new clients
- - Assisting customers with inside sales of U-Haul products and services.
- - High phone and email demands
- - Collect personal information during customer bookings over the phone; credit/debit card transactions
- - Daily past due account call log completion
- - Assure customer files notated and complete
- - Clean and inspect equipment on the lot including fuel levels
Transporter/Customer Service Rep
Hertz Rent a Center
Burbank, CA
12.2017 - 04.2021
- - Inside Sales & Marketing
- - Followed safety protocols while operating company vehicles
- - Maximizing sales based on monthly goals and expectations
- - Problem solving with aging accounts in the hertz database
Call Center/Collector
Talk Group
Burbank, CA
02.2009 - 02.2010
- - Responded to daily customer request
- - Perform duties assigned by management
- - Follow up in a timely manner to ensure customer satisfaction
- - Maintain and organize all pertinent back up information
- Will provide upon Request
Education
Diploma -
Bannker High School
College Park, GA06.2004
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
Timeline
CUSTOMER SERVICE REP
UHAUL
05.2021 - 11.2022
Mental Health Paraprofessional
West Mark School
02.2021 - 06.2023
Transporter/Customer Service Rep
Hertz Rent a Center
12.2017 - 04.2021
Call Center/Collector
Talk Group
02.2009 - 02.2010
Caregiver
Creative Choices
2023 - Current
Diploma -
Bannker High School