Makibeb Kelbore
SeaTac,WA
Summary
Proven to enhance efficiency and customer satisfaction, notably at G2, by streamlining processes for special needs passengers and spearheading training for new agents. Demonstrates exceptional time management and communication skills, ensuring seamless operations and positive passenger experiences. Expert in safety protocols and teamwork, consistently delivering above expectations.
Overview
7
7
years of professional experience
Work History
Driver
Uber, Lyft and Hop-skip Drive
03.2024 - Current
- Transport elementary, middle, and high school aged students across designated routes.
- Assisting kids with crossing street in densely trafficked areas Kept order among children to ensure their safety.
- I have 5 years of experience with clean driving reliability
- Lyft: - 5-star rating
- Uber: - 5-star rating
Airport Wheelchair Agent
G2
08.2021 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
Airport Wheelchair Agent
Prospect
03.2019 - 10.2022
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
Restourant Line Server
Qdoba
10.2018 - 03.2020
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
Package Handling
Field Roast
02.2018 - 06.2019
- Manually move material in packages from one place to another.
- Pack products in boxes by hand and keep a record of the items packed and moved
- Handle physically demanding movements like pushing, pulling, bending down and lifting of packages.
- Responsible for handling packages without dropping or other brisk movements that could damage them.
Education
High School Diploma -
Angacha Preparatory School
Angacha, Ethiopia06.2016
Skills
- Safety awareness
- Professionalism and Courtesy
- Problem-Solving
- Time Management
- Excellent Communication
- team work
Timeline
Driver
Uber, Lyft and Hop-skip Drive
03.2024 - Current
Airport Wheelchair Agent
G2
08.2021 - Current
Airport Wheelchair Agent
Prospect
03.2019 - 10.2022
Restourant Line Server
Qdoba
10.2018 - 03.2020
Package Handling
Field Roast
02.2018 - 06.2019
High School Diploma -
Angacha Preparatory School