Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makiesha McTaggart-McLennon

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

Graduate Student Assistant (GSA)

Arizona State University
01.2025 - Current
  • Graded and provided timely feedback on student assignments, helping them refine their writing skills and deepen their understanding of course material.
  • Helped students develop diligent study habits and strategies to achieve successful outcomes.
  • Provided one-on-one guidance to students on how to access course materials, submit assignments, and use canvas tools
  • Reviewed course materials ensuring accessibility and supporting efficient course delivery for all students
  • Served as a liaison between faculty members and students, ensuring clear communication of expectations and progress updates.

Human Resources Aide

City Of Phoenix Planning and Development
02.2024 - Current
  • Respond to employee inquiries regarding city and labor union policies, benefits, and procedures efficiently.
  • Audit and reconcile employee leave requests ensuring compliance with city policies
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Managed payroll processing, ensuring accurate and timely salary distribution.
  • Complete background checks including Driver's license checks and drug screening for new and existing employees

Police Communications Operator

City Of Phoenix Police Department
02.2022 - 02.2024
  • Operated multi-line phone systems to assess emergency calls and prioritize response actions.
  • Coordinated communication between officers, dispatchers, and support services during critical incidents.
  • Ensured compliance with departmental policies while maintaining confidentiality of sensitive information.
  • Improved overall call response times with effective prioritization of emergency and non-emergency situations based on severity and available resources.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers, and warrants into telecommunications systems to fulfill officer requests.

Partner Support Relationship Specialist

Freedom Debt Relief
10.2019 - 02.2022
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Prepared and presented reports on the status of projects and initiatives.
  • Educated clients on program processes and financial management techniques.
  • Recognized as a top performer in the division due to consistently exceeding customer service expectations and driving revenue growth.
  • Performed record research through various court access systems and websites to locate litigation and non-litigation documents.
  • Investigated and conducted civil court record research to locate client records weekly to review case information.

Education

Public Administration

Arizona State University
Phoenix
12-2026

Bachelor of Science - Criminal Justice

Arizona State University
Tempe, AZ
12-2024

Associate of Arts - Criminal Justice

Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ
08-2022

Skills

  • Academic writing
  • Qualitative research
  • Teaching assistance
  • Quantitative research
  • Literature review
  • Excellent communication

Timeline

Graduate Student Assistant (GSA)

Arizona State University
01.2025 - Current

Human Resources Aide

City Of Phoenix Planning and Development
02.2024 - Current

Police Communications Operator

City Of Phoenix Police Department
02.2022 - 02.2024

Partner Support Relationship Specialist

Freedom Debt Relief
10.2019 - 02.2022

Public Administration

Arizona State University

Bachelor of Science - Criminal Justice

Arizona State University

Associate of Arts - Criminal Justice

Maricopa Community Colleges, South Mountain Community College

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