Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makira McDaniel

Chicago,IL

Summary

Thank you so much for reading my experiences in different area of criteria. As you look over you can see that I am a hard worker and always striving for greatness. Honestly , I'm really just an All American worker. Im always dedicated , dependable and an asset to every job that I've apprehended. You wont be just getting an new employee number but someone who loves and appreciates what they do. I don't just go to jobs because I need one but because I do my research and feel that that job would be good fit for me, as well as me being a good fit for them. I hope my experiences we show that I will be a great service for this company. Thank you for your patience and time reading all of my resume and I hope that I will stick out like a shining star that I know I am. Peace and Happiness to ALL.

Overview

12
12
years of professional experience

Work History

Armed Security

Intelligence Agency... (LLC)
12.2021 - Current
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Controlled access to property to secure facility and grounds from unauthorized entry.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Wrote reports detailing visitorsincidents, and resolutions.

Customer Service Manager

Walmart
02.2018 - 11.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Kept accurate records to document customer service actions and discussions.

Cashier

Petes Market
10.2017 - 02.2018
  • Greeted customers Entering stor and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accurac

Carpet Cleaner

Clean Kenneth LLC
01.2015 - 09.2017
  • Mixed water and chemicals in containers to prepare cleaning solutions.
  • Cleaned home carpets, tile, grout, area rugs, mattresses and upholstery.
  • Identified appropriat spotting agents to use on persistent stains.
  • Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
  • Provided exceptional service for each customer to achieve complete satisfaction.
  • Performed specialty treatment on stains.
  • Operated steam cleaners to vacuum rugs and remove loosene dirt.

Chief Kitchen Manager

Jewel Osco
05.2015 - 01.2017
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Customer Service Representative

Bed Bath And Beyond
03.2011 - 11.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

ASA
Joliet, IL
05.2010

Skills

  • Hardworking
  • Equipment Inspection
  • Attentive and Observant
  • Reliable/ Dependable
  • Optimistic
  • Critical Thinker
  • Passionate
  • Leader
  • Team Player
  • Always wanting to learn
  • Operating Heavy Machinery
  • Sanitation Practices

Timeline

Armed Security

Intelligence Agency... (LLC)
12.2021 - Current

Customer Service Manager

Walmart
02.2018 - 11.2021

Cashier

Petes Market
10.2017 - 02.2018

Chief Kitchen Manager

Jewel Osco
05.2015 - 01.2017

Carpet Cleaner

Clean Kenneth LLC
01.2015 - 09.2017

Customer Service Representative

Bed Bath And Beyond
03.2011 - 11.2014

High School Diploma -

ASA
Makira McDaniel