Makira McDaniel
Chicago,IL
Summary
Thank you so much for reading my experiences in different area of criteria. As you look over you can see that I am a hard worker and always striving for greatness. Honestly , I'm really just an All American worker. Im always dedicated , dependable and an asset to every job that I've apprehended. You wont be just getting an new employee number but someone who loves and appreciates what they do. I don't just go to jobs because I need one but because I do my research and feel that that job would be good fit for me, as well as me being a good fit for them. I hope my experiences we show that I will be a great service for this company. Thank you for your patience and time reading all of my resume and I hope that I will stick out like a shining star that I know I am. Peace and Happiness to ALL.
Overview
12
12
years of professional experience
Work History
Armed Security
Intelligence Agency... (LLC)
12.2021 - Current
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote reports detailing visitorsincidents, and resolutions.
Customer Service Manager
Walmart
02.2018 - 11.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
Cashier
Petes Market
10.2017 - 02.2018
- Greeted customers Entering stor and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accurac
Carpet Cleaner
Clean Kenneth LLC
01.2015 - 09.2017
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Cleaned home carpets, tile, grout, area rugs, mattresses and upholstery.
- Identified appropriat spotting agents to use on persistent stains.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Provided exceptional service for each customer to achieve complete satisfaction.
- Performed specialty treatment on stains.
- Operated steam cleaners to vacuum rugs and remove loosene dirt.
Chief Kitchen Manager
Jewel Osco
05.2015 - 01.2017
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Customer Service Representative
Bed Bath And Beyond
03.2011 - 11.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
ASA
Joliet, IL05.2010
Skills
- Hardworking
- Equipment Inspection
- Attentive and Observant
- Reliable/ Dependable
- Optimistic
- Critical Thinker
- Passionate
- Leader
- Team Player
- Always wanting to learn
- Operating Heavy Machinery
- Sanitation Practices
Timeline
Armed Security
Intelligence Agency... (LLC)
12.2021 - Current
Customer Service Manager
Walmart
02.2018 - 11.2021
Cashier
Petes Market
10.2017 - 02.2018
Chief Kitchen Manager
Jewel Osco
05.2015 - 01.2017
Carpet Cleaner
Clean Kenneth LLC
01.2015 - 09.2017
Customer Service Representative
Bed Bath And Beyond
03.2011 - 11.2014
High School Diploma -
ASA