Makita Dillas
Aurora,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Lead Triage Coordinator
Statline
01.2018 - Current
- Responsible for quickly assessing the needs of patients and medical staff alike
- Duties include routing incoming calls from hospitals, clinics and other medical agencies
- Responds to inquiries from family members or general population regarding the donation process or becoming a donor
- Inputs data such as demographics, name and date of birth while utilizing Cerner a Health Information Technology system
- Completes screening and communicates with transplant medical professionals regarding new symptoms, test results and medication requests
- Reports critical lab alerts in a timely manner by paging the on-call doctor and providing him/her with lab values via encrypted email
- Performs faxing, scanning, filing, emailing and mailing.
Correctional Monitor/Community Corrections
Corecivic
01.2017 - 01.2018
- Responsible for the supervision of facility population and enhancing public safety
- Duties include maintaining order, facility sanitation, safety, monitoring offender movements during all phases of activity including work, job search and leisure
- Administrative duties include electronic filing, scanning, faxing, photocopying and mail distribution
- Handles intakes for offenders transitioning from The Department of Corrections
- Communicates with various agencies in regards to offender records
- Answers multi-line telephone.
Member Service Representative
Kaiser Permanente
01.2013 - 01.2015
- Attends to member inquiries while ensuring security and confidentiality of records to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained
- Responsible for operating several computer systems while maintaining versatility when it comes to handling claims, scheduling, billing and benefit calls
- Answers questions and performs research related to group/individual accounts, coordination of benefits and enrollments in a timely manner while systematically documenting detailed information relevant to each contact.
Sales Account Manager
Affinity Group, Inc.
01.2005 - 01.2011
- Manage a large customer base and sales funnel to sell mechanical breakdown insurance to new and existing clientele
- Maintain production as top producer on a large sales team
- Shortened the sales cycle through consistent follow up efforts and closing the deal honestly
- Worked cohesively with marketing teams to ensure consistent brand delivery and exceed customer expectations
- Up sell/cross sell Affinity Partners to further enhance the company relevance and revenue
- Generate proposals and take a highly consultative approach to winning the deal.
Education
High School Diploma -
Montbello High
Denver, CO05.1995
Skills
- Documentation Management
- Compassionate Care
- Triage
- Healthcare ethics
- Appointment Scheduling
- Critical Thinking
- Decision-Making
- Training and mentoring
- Quality Control
- Patient Relations
- Epic Systems
- Health Information Systems
- HIPAA Compliance
Overview Of Qualifications
- Customer Service professional with 20 years of service experience.
- Accustomed to fast-paced high pressure environments, demonstrates ability to prioritize and exercise effective time management skills.
Timeline
Lead Triage Coordinator
Statline
01.2018 - Current
Correctional Monitor/Community Corrections
Corecivic
01.2017 - 01.2018
Member Service Representative
Kaiser Permanente
01.2013 - 01.2015
Sales Account Manager
Affinity Group, Inc.
01.2005 - 01.2011
High School Diploma -
Montbello High
Similar Profiles
Melanee J. McCroden-ReimersMelanee J. McCroden-Reimers
Triage Coordinator at Statline a Division of MTF BiologicsTriage Coordinator at Statline a Division of MTF Biologics
Justin MaciasJustin Macias
Remote Medical Scribe at Statline Medical PCRemote Medical Scribe at Statline Medical PC
Ashli RiedelAshli Riedel
Advanced Nurse Practitioner at Statline MedicalAdvanced Nurse Practitioner at Statline Medical