Makita Williams
Meriden
Summary
Professional with strong background in family support services, prepared to make significant impact. Known for effective team collaboration and adaptability to changing needs. Skilled in case management, crisis intervention, and resource coordination. Reliable and results-focused, ensuring positive outcomes for families and communities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Family Service Worker
HRA OF NEW BRITAIN
03.2024 - Current
- Encouraged developmental progress with interactive, family-oriented activities each week.
- Supplied essential resources empowering parents to navigate different scenarios.
- Guided caregivers through stages of children's academic transition.
- Engaged with parents to address their concerns.
- Evaluated emergency scenarios.
- Conducted assessments during home visits to assist families in obtaining proper community resources.
- Maintained up-to-date central and class files with required documents for every family on caseload.
- Established collaborative relationships with departments focused on disabilities, community engagement, health and ERSEA.
Adult Protective Services Investigator
Greater Springfield Senior Services, Inc
12.2023 - 03.2024
- Examined cases of neglect, financial exploitation, sexual, physical and emotional maltreatment.
- Facilitated communication among a wide network of professionals such as attorneys, healthcare providers, and emergency services.
- Detailed every form of communication to assess report substantiation.
- Conducted home visits and wellness checks.
Clinician
Gandara Center
09.2023 - 11.2023
- Assisted youth in overcoming challenges such as home abuse and criminal activities.
- Conducted intakes, daily group therapy, behavioral interventions.
- Facilitated communication with parents/guardians, probation officers, lawyers, school staff and physicians to ensure comprehensive care.
- Compiled comprehensive progress notes adhering to federal, state, and agency guidelines.
- Oversaw delivery of support and crisis intervention services for youth and families.
- Managed administrative personnel.
Family Service Worker
Capital Region Education Council
10.2020 - 08.2021
- Oversaw family services at two educational institutions.
- Managed caseload encompassing over one hundred families.
- Collaborated with extensive disenfranchised families.
- Aided families in identifying needs through public assistance for essentials such as food, housing, and employment.
- Supported fathers pursuing custody of their children.
- Facilitated community and site-based events aimed at enhancing family interaction dynamics.
- Conducted home visitations and collaborated with community agencies.
- Assumed supervisory responsibilities during the absence of primary supervisor.
- Delivered comprehensive training to enhance skills of new hires.
Family Advocate
COMMUNITY DEVELOPMENT INSTITUTE HEAD START
03.2019 - 08.2020
- Led successful recruitment efforts for prospective families.
- Oversaw a caseload of fifty-four clients.
- Facilitated goal identification, planning and achievement for families through family-centered case management.
- Facilitated discussions to assess progress, identify issues and provide assistance during weekly family meetings.
- Performed home visits addressing familial concerns.
- Ensured proper record-keeping following every engagement.
- Collaborated with physicians and income ERSEA clerks.
- Organized diverse events to distribute clothing, food, and toys.
- Stepped in as supervisor when primary was unavailable.
Behavior Technician
A BRAND NEW DAY ABA
09.2018 - 01.2019
- Engaged in therapeutic activities with individuals on the autism spectrum.
- Developed tailored initiatives for individual needs.
- Enhanced or reduced specific behaviors using behavioral principles.
Activities of Daily Living Counselor
WINDSOR INDEPENDENT LIVING ASSOCIATION
12.2017 - 10.2018
- Provided care for clients diagnosed with diverse conditions such as autism, dementia and bipolar disorder.
- Reported daily incidents including falls, injuries to others, self-harm, and community activities.
- Managed and observed medication distribution.
- Observed changes in sleep patterns related to new medication use.
- Established incentives and disciplinary actions for correct and incorrect actions.
Assistant Kindergarten Teacher
MT OLIVE DEVELOPMENT
06.2016 - 12.2017
- Led operations of the art department.
- Facilitated learning by integrating art into skill development.
- Designed weekly lessons tailored to each child's specific needs (math, reading & social interaction).
- Tracked behavioral patterns and noted changes.
Family Monitor
Salvation Army homeless shelter
12.2015 - 12.2016
- Conducted screenings of prospective residents for housing.
- Partnered with 211 and various shelters to ensure suitable placements considering individual needs, family composition, gender, and children.
- Tracked progress in achieving personal goals including school completion, job acquisition, and participation in parenting courses.
- Provided counseling for families impacted by domestic violence.
Cashier/Sales Associate
Toys 'R' Us
07.2013 - 12.2015
- Handled cash transactions and assisted customers.
- Maintained inventory by restocking shelves.
- Managed removal of sale, damaged and seasonal items.
After School Counselor
Glastonbury Family YMCA
10.2013 - 08.2014
- Served in a part-time role as an after-school counselor at Hebron Elementary.
- Supported child development activities by working closely with two other counselors for ages five to twelve.
- Provided tutoring sessions to enhance learning.
Education
Master of Science - Criminal Justice, Human Services, Education
UNIVERSITY OF CINCINNATI
Cincinnati, OH12.2015
BACHELOR OF SCIENCE - SOCIOLOGY
EASTERN CONNECTICUT STATE UNIVERSITY
05.2013
Skills
- Autism Experience
- Crisis Intervention
- Dementia Care
- Social Work
- Microsoft Office
- Recruiting
- Intake Experience
- Teaching
- Multicultural sensitivity
- Case management
- Family advocacy
- Child development
- Case tracking and follow up
- Client advocacy
- Appointment scheduling
- Relationships and rapport
- Data collection
- Active listening
- Positive reinforcement
- Case analysis
- Evidence gathering
- Report writing
- Witness interviews
Certification
- Psychology First Aid, 07/01/23, Present
- Attachment Vitamins: interactive course on early childhood attachment, stress & trauma, 08/01/23, Present
- Trauma-Focused Cognitive Behavioral Therapy, 10/01/23, Present
- Child and Adolescents Needs and Strengths, 10/01/23, 10/01/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Certificate
Phycological first Aid- provide support in the aftermath of disasters
Timeline
Family Service Worker
HRA OF NEW BRITAIN
03.2024 - Current
Adult Protective Services Investigator
Greater Springfield Senior Services, Inc
12.2023 - 03.2024
Clinician
Gandara Center
09.2023 - 11.2023
Family Service Worker
Capital Region Education Council
10.2020 - 08.2021
Family Advocate
COMMUNITY DEVELOPMENT INSTITUTE HEAD START
03.2019 - 08.2020
Behavior Technician
A BRAND NEW DAY ABA
09.2018 - 01.2019
Activities of Daily Living Counselor
WINDSOR INDEPENDENT LIVING ASSOCIATION
12.2017 - 10.2018
Assistant Kindergarten Teacher
MT OLIVE DEVELOPMENT
06.2016 - 12.2017
Family Monitor
Salvation Army homeless shelter
12.2015 - 12.2016
After School Counselor
Glastonbury Family YMCA
10.2013 - 08.2014
Cashier/Sales Associate
Toys 'R' Us
07.2013 - 12.2015
BACHELOR OF SCIENCE - SOCIOLOGY
EASTERN CONNECTICUT STATE UNIVERSITY
- Psychology First Aid, 07/01/23, Present
- Attachment Vitamins: interactive course on early childhood attachment, stress & trauma, 08/01/23, Present
- Trauma-Focused Cognitive Behavioral Therapy, 10/01/23, Present
- Child and Adolescents Needs and Strengths, 10/01/23, 10/01/25
Master of Science - Criminal Justice, Human Services, Education
UNIVERSITY OF CINCINNATI
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