Summary
Overview
Work History
Education
Skills
Timeline
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Makiya Broady

Mendham,NJ

Summary

Dynamic and reliable ice cream scooper at Beenie's Ice Cream, recognized for exceptional customer engagement and efficient cash handling. Leveraged strong multitasking abilities to enhance service quality, ensuring a welcoming atmosphere and promoting brand loyalty. Demonstrated expertise in food safety compliance while maintaining cleanliness and organization, contributing to a memorable customer experience.

Overview

1
1
year of professional experience

Work History

Ice Cream Scooper

Beenie's Ice Cream
07.2024 - Current
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
  • Provided exceptional customer care through active listening skills and addressing concerns promptly.
  • Operated cash registers and processed payments accurately.
  • Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
  • Carried out cash and card transactions quickly and thoughtfully.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Maintained cleanliness and organization in establishment.
  • Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.
  • Developed effective communication skills by interacting with diverse clientele on a daily basis.
  • Operated cash register, taking payments and issuing customer receipts.
  • Utilized strong multitasking abilities while taking orders, completing transactions, and answering questions simultaneously.
  • Assisted in inventory management by restocking ice cream flavors and supplies to ensure availability for customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Offered samples of new ice cream flavors to customers.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Contributed to store efficiency by working closely with team members during high volume hours, ensuring timely service.
  • Adhered to food safety guidelines for proper storage of ice cream products, maintaining freshness and quality.
  • Monitored amounts of each ice cream flavor and replaced when depleted.
  • Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
  • Prepared waffle cones and other specialty items, offering a variety of options for customer preferences.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Promoted brand loyalty among customers by informing them of ongoing deals or special promotions.
  • Established rapport with regular patrons, remembering their favorite flavors and preferences to make personalized recommendations.
  • Increased customer satisfaction with accurate order fulfillment and efficient cash handling at the register.
  • Enhanced customer experience by providing prompt and friendly service while scooping ice cream.
  • Created visually appealing displays in the front counter area to attract customers and promote sales.
  • Supported store events and promotions by preparing samples or assisting with setup as needed.
  • Conducted daily opening and closing procedures, ensuring readiness for business.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Utilized proper portion control to determine customers receive correct portion size.
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
  • Accurately operated cash register to process customer payments.
  • Completed milkshakes and ice cream desserts for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Education

Morris Catholic High School
Denville, NJ

Skills

  • Energy and enthusiasm
  • Hand-eye coordination
  • Memory retention
  • Quick learner
  • Sales transactions
  • Reliability and punctuality
  • Proper sanitation practices
  • Food handling safety
  • Food safety compliance
  • Cash handling proficiency
  • Customer engagement
  • Guest service
  • Creativity and innovation
  • Brand promotion
  • Cleaning and organization
  • Menu memorization
  • Patience and empathy
  • Order accuracy
  • Allergy awareness
  • Cleanliness maintenance
  • Food preparation safety
  • Portion control
  • Product promotion
  • Product presentation
  • Ice cream preparation
  • Menu and service offerings
  • Personal hygiene
  • Menu design
  • Nutritional source expertise
  • Efficient scooping technique
  • Nutritional information
  • Greeting customers
  • Cleaning and sanitizing
  • Excellent communication
  • Relationship building
  • Cash register operation
  • Teamwork
  • Work area cleanliness

Timeline

Ice Cream Scooper

Beenie's Ice Cream
07.2024 - Current

Morris Catholic High School
Makiya Broady