Makiyah Bolden
Student
Memphis,TN
Summary
Dynamic Front of House Team Member at Chick-fil-A, recognized for fostering a welcoming environment and enhancing guest relations. Expert in training staff and maintaining cleanliness standards, I effectively handled customer inquiries and complaints, ensuring satisfaction and loyalty. Proven ability to adapt to menu changes while delivering prompt service and support to team collaboration.
Overview
2
2
years of professional experience
Work History
Front of House Team Member
Chick-fil-A
06.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Monitored dining area to anticipate guest needs, offering prompt service and attention.
- Adapted quickly to menu changes, effectively communicating updates to guests.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
- Developed rapport with regular guests, encouraging repeat business and loyalty.
Education
High School Diploma -
WhiteStation High School
Memphis, United States 05.2001 -
Skills
Cleanliness
Greeting guests
Guest relations
Complaint handling
Money handling
Order taking
Training and mentoring
Team collaboration
Professional appearance
Timeline
Front of House Team Member
Chick-fil-A
06.2023 - Current
High School Diploma -
WhiteStation High School
05.2001 -