Makiyah Hailey
Brooklyn,NY
Summary
Highly motivated student with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for performance and excellence in customer service as well as looking to gain more practical work experience .I pride myself on being a willing learner of new skills that will benefit my employer and ultimately the customers as well.
Overview
8
8
years of professional experience
Work History
Sales Associate
Macys
02.2022 - 11.2023
- Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration
- Sales associate of Cosmetics and Fragrances of inventory
- Built relationships with customers to encourage repeat business.
- Participate in pre-selling and sales driving events to maximize sales.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Greeter/Salesperson
MUJI
08.2021 - 04.2022
- Greeted customers as they entered, let them know about our products and helped organize their ideas into our products
- Helped customers build customized items for gifts and other occasions
- Rang up customers’ purchases and internet orders from our inventory and kept store clean.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Hostess / Cashier
Hook & Reel
06.2020 - 01.2021
- Completed guests experiences by genuinely thanking them for their visit, wishing them a fond farewell and inviting them back to the restaurants
- Answering phone calls, taking reservations and answering questions
- Helping out with other positions in the restaurant as needed
- Greeting guests as they enter, and putting them on a waiting list as necessary
- Providing guests with menus and answering any initial questions.
Jewelry Sales Associate
Thing Remembered
01.2018 - 06.2019
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
- Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
Ride Operator
Luna Park
04.2018 - 09.2018
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
Teacher’s Assistant
Aspirations Plus High School
12.2016 - 06.2017
- Assist the teachers and other staff members of Aspirations High School in cleaning their rooms and support teachers with scheduling, phone calls, organizing paperwork, etc.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Snow Removal Service
Self-Employed
11.2015 - 03.2016
- Shoveled and removed snow from driveways and sidewalks
- Laid down salt for protection and to avoid damaging the pavement or landscaping that could potentially harm residents and other pedestrians.
- Applied salt or chemical solutions to surfaces as preventive measure against snow and ice buildup.
- Reduced accidents on icy roads by skillfully applying de-icing materials like salt or sand when necessary.
- Upheld safety standards for working in wet, cold and windy conditions.
Education
High School Diploma -
Aspirations Diploma Plus High School
Brooklyn, NY06.2019
Skills
- COMPUTER SKILLS: Proficient in Microsoft Office: Word, Powerpoint, Excel
- OFFICE MANAGEMENT SKILLS
- CUSTOMER SERVICE SKILLS
- Customer Service
- Teamwork and Collaboration
- Office Management
- Time Management
Awards
- AWARD: Most Improved Student
- AWARD: Friendliest and Hardworking Student
Timeline
Sales Associate
Macys
02.2022 - 11.2023
Greeter/Salesperson
MUJI
08.2021 - 04.2022
Hostess / Cashier
Hook & Reel
06.2020 - 01.2021
Ride Operator
Luna Park
04.2018 - 09.2018
Jewelry Sales Associate
Thing Remembered
01.2018 - 06.2019
Teacher’s Assistant
Aspirations Plus High School
12.2016 - 06.2017
Snow Removal Service
Self-Employed
11.2015 - 03.2016
High School Diploma -
Aspirations Diploma Plus High School