Francine Alejo
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Sales Associate
Vans Off The Wall
Houston, TX
01.2022 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
Sales Associate
SSA Houston Zoo
Houston, TX
10.2020 - 03.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Sales Associate
Kohls
Victoria, TX
03.2019 - 08.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered customer advice and assistance, paying attention to special needs or wants.
Education
High School Diploma -
Furr High School
Houston, TX06.2018
Skills
- Customer Service
- Productivity Maximization
- Product Promotion
- Credit Card Payment Processing
- Stocking and Replenishing
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and in team environment
- Attention to detail and accuracy
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Attention to detail and accuracy
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Attention to detail and accuracy
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Reporting Skills
- Documentation Review
- Attention to detail and accuracy
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Attention to detail and accuracy
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Multitasking Strengths
- Verbal Communication
- Cash Handling Accuracy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Sales Associate
Vans Off The Wall
01.2022 - 01.2022
Sales Associate
SSA Houston Zoo
10.2020 - 03.2021
Sales Associate
Kohls
03.2019 - 08.2020
High School Diploma -
Furr High School
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