Makka JOHNSON

Twenty-five years of call center experience with 15 years of leadership experience with small scale recruiting. Two years of high volume recruiting achieving 98.6% class fill rate in the first year and 106% class fill rate YTD. My customer service experience includes multiple industries such as wireless communications, cable and satellite, wireline tech support, banking and insurance. I’ve work with all levels of customers including the average consumer, government employees, business executive and Four-Star Generals. I’ve been the dedicated leader of teams spanning from one to 25 people. Working with cross-functional teams promoted growth and enhanced my experience. I have developed a strong understanding of what a great employee is and lead by example every day.

Achieved 100% of recruiting targets while enhancing candidate experience and improving hiring metrics. Skilled in team management and performance improvement, driving success for both clients and candidates.

Dynamic recruiter with extensive experience in team management and human resource strategies. Known for fostering relationships and enhancing performance, contributing to significant improvements in hiring metrics and overall team engagement.

Proven track record in high-volume recruiting and team performance management. Expertise in customer service and relationship development, dedicated to driving organizational success through strategic talent acquisition and employee engagement.

Resourceful and meticulous recruiter with several years of experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers and candidates to maximize talent quality. Solutions-oriented relationship builder focused on cultivating and maintaining industry partnerships to maintain consistent candidate pipeline.

Successful professional with several years of experience finding, screening and attracting applicants to open positions. Polished in conducting background and reference checks and performing direct or phone interviews with potential employees. Personable and diplomatic professional possessing refined negotiation and communication skills paired with in-depth knowledge of recruitment development.

Methodical and well-coordinated administrative professional well-versed in recruitment strategies. Comfortable multitasking in fast-paced, deadline-driven environments. Proficient in organizing schedules and paperwork.

Highly skilled Recruiter with proven track record in talent acquisition and management. Demonstrated ability to strategize, develop, and implement effective recruitment plans, leveraging understanding of labor market trends and hiring practices. Proficient in building strong relationships with hiring managers and candidates, ensuring timely communication and transparency throughout process. Successful in driving organizational growth by sourcing top industry talent.

Strategic Recruiter known for high productivity and efficiently completing tasks. Excel in candidate sourcing, interview technique development, and relationship building. Strong in communication, negotiation, and organizational skills which are leveraged to excel in fast-paced environments.