Makkiyya Thompson
Valdosta,GA
Summary
Dynamic graduate assistant with experience in administrative support and event coordination. Skilled in data entry and relationship building, focused on fostering student engagement and enhancing academic community presence through impactful interactions.
Overview
6
6
years of professional experience
Work History
Graduate Assistant
Valdosta State University
Valdosta, GA
08.2024 - Current
- Streamlined administrative processes, enabling more efficient handling of student inquiries and concerns.
- Supported academic events by planning and executing logistics, enhancing department's community presence.
- Developed instructional materials to enhance student learning experiences.
Member Specialist
Sam's Club
Valdosta, GA
12.2023 - Current
- Processed member transactions efficiently, maintaining accuracy in cash handling and inventory management.
- Trained new staff on membership protocols and customer service standards, fostering a knowledgeable workforce.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained strong knowledge of industry trends and developments, allowing for informed decision-making regarding program offerings.
- Educated members on available benefits and resources, increasing utilization of services provided.
- Boosted member renewals by consistently providing exceptional customer service and support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and backed up other customer service managers.
- Identified and resolved discrepancies and errors in customer accounts.
Student Assistant
Valdosta State University
Valdosta, GA
08.2020 - 05.2023
- Assisted in daily administrative tasks to streamline office operations.
- Maintained accurate records and documentation for student services initiatives.
- Coordinated events and activities to enhance student engagement and participation.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
Education
Master of Science - Marriage And Family Therapy
Valdosta State University
Valdosta, GA07-2026
Skills
- Microsoft office
- Administrative support
- Data analysis
- Event organization
- Teaching assistance
- Exceptional communication
- Relationship building
Timeline
Graduate Assistant
Valdosta State University
08.2024 - Current
Member Specialist
Sam's Club
12.2023 - Current
Student Assistant
Valdosta State University
08.2020 - 05.2023
Master of Science - Marriage And Family Therapy
Valdosta State University