Afreen Unnisa
South Milwaukee,WI
Summary
Dynamic professional with extensive experience in program support, student mentoring, and data analysis, complemented by advanced Excel and programming skills that drive innovative initiatives. Demonstrated ability to quickly adapt and facilitate workshops, fostering strategic growth and development within academic environments. A solid foundation in academic support and research enhances project coordination and instructional assistance capabilities, while a strong focus on team collaboration ensures achievement of results. Reliable and adaptable, equipped with exceptional problem-solving and communication skills, ready to effectively contribute to faculty and student success.
Overview
7
7
years of professional experience
Work History
Graduate Assistant
Concordia University Wisconsin
Milwaukee, WI
09.2025 - 04.2026
- Maintained office hours to offer individual contact or clarify course material or course content for students.
- Liaised with professors to perform administrative tasks, organize campus events and conduct research.
- Built collaborative relationships with others of diverse backgrounds and abilities.
- Provided support to faculty and staff by assisting in development of new initiatives and programs.
- Mentored new peer advisors in providing effective support services.
- Identified areas of improvement within the departmental operations through feedback analysis.
- Maintained up-to-date knowledge of campus resources, programs, events, and services.
- Adapted quickly to changing situations while always maintaining professionalism.
- Provided guidance to new graduate students on navigating university systems and procedures, ensuring smooth transitions into academic life.
- Implemented new software tools, increasing operational efficiency within the department.
International Peer Advisors
Concordia University Wisconsin
Mequon, Wisconsin
09.2023 - 09.2025
- Conducted research on best practices for providing quality peer advising services.
- Developed and delivered presentations on college resources to student groups.
- Identified areas of improvement within the departmental operations through feedback analysis.
- Maintained up-to-date knowledge of campus resources, programs, events, and services.
- Facilitated workshops for freshmen on academic planning and goal setting.
- Adapted quickly to changing situations while always maintaining professionalism.
- Collaborated with faculty and staff to address student concerns and ensure a positive campus experience.
Associate
Sutherland Global Services
Hyderabad, Telangana
08.2021 - 06.2023
- I have developed strong customer service skills through daily interactions with customers.
- Implemented process improvements to increase operational efficiency and accuracy.
- Performed quantitative and qualitative analysis on customer data sets.
- Successfully led a newly formed team while simultaneously serving as the SEM expert, overseeing their progress, and productivity, and facilitating productive team meetings.
- Provided support for the implementation of new technologies and systems.
- Conducted safety audits to ensure compliance with regulatory standards and organizational policies.
- Mentored junior associates on best practices for maintaining a safe work environment.
- Developed training programs for new associates, improving onboarding process consistency.
Assistant Junior Lecturer for Mathematics
Sri Sai Vidya Vikas College
Hyderabad, Telangana
08.2019 - 10.2022
- Developed and implemented effective teaching techniques to engage students in the learning process.
- Served as a mentor for undergraduate students seeking guidance in their subjects.
- Participated in professional development programs to stay current on educational trends.
- Taught undergraduate mathematics courses such as Algebra, Calculus, and Statistics, assisting the senior lecturer in preparing and delivering lectures.
- Conducted tutorial and doubt-clearing sessions to support students’ understanding of mathematical concepts.
- Assisted in designing lesson plans, preparing teaching materials, and developing assignments and examination papers.
- Graded student work, recorded academic performance, and provided constructive feedback for improvement.
- Supported research activities and departmental projects related to applied mathematics and pedagogy.
- Organized workshops and seminars on mathematical problem-solving and educational technology tools.
Education
Master of Science - Business Analytics
Concordia University-Wisconsin
Milwaukee, WI05.2025
Master of Science - Mathematics
Kasturba Gandhi Degree And PG College For Women
Hyderabad, India06.2021
Bachelor of Science - Computer Science
Dewan Bahadur Padmarao Mudilliar Degree College
Hyderabad, India06.2019
High School - MEC
Sri Sai Vignan Bharti Girls College
Hyderabad05.2016
SSC - undefined
Gowtham Model School
Hyderabad05.2014
Skills
- Tableau expertise
- Student mentoring
- Microsoft Office proficiency
- Program support
- Data analysis
- Decision-making abilities
- Administrative support
- Microsoft office
- MS Excel
- Time management
- Project management
- Critical thinking
- Teaching assistance
- Programming languages
- Operations support
LANGUAGES
English
Hindi
Telugu
Timeline
Graduate Assistant
Concordia University Wisconsin
09.2025 - 04.2026
International Peer Advisors
Concordia University Wisconsin
09.2023 - 09.2025
Associate
Sutherland Global Services
08.2021 - 06.2023
Assistant Junior Lecturer for Mathematics
Sri Sai Vidya Vikas College
08.2019 - 10.2022
High School - MEC
Sri Sai Vignan Bharti Girls College
SSC - undefined
Gowtham Model School
Master of Science - Business Analytics
Concordia University-Wisconsin
Master of Science - Mathematics
Kasturba Gandhi Degree And PG College For Women
Bachelor of Science - Computer Science
Dewan Bahadur Padmarao Mudilliar Degree College