D’Juana Dickens
Montgomery,AL
Summary
Results-driven manager, known for high productivity and efficiency in task completion. Possess specialized skills in customer service management, operational oversight, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful branch operations and customer satisfaction. Commitment to continuous improvement drives consistent achievement of objectives.
Overview
14
14
years of professional experience
Work History
Assistant Branch Manager
Enterprise Mobility
Montgomery, AL
03.2017 - 12.2025
- Assisted branch manager in developing team to achieve high sales and exceptional customer service.
- Tracked sales progress, set goals, and conducted checkpoint conversations to maintain employee morale.
- Forecasted reservations and daily fleet status while ensuring timely payment for rental contracts.
- Addressed customer concerns through message center, maintaining strong communication.
- Managed 10-12 corporate accounts simultaneously, ensuring all needs were met.
- Provided fleet support for secret service and FBI for presidential and vice presidential offices.
- Executed logistical planning for over 100 vehicles for Maxwell Air Force Base air show and government contracts.
- Achieved average fleet growth of 20% while attaining 97/100 customer service rating and ranking #1 in region.
Stylist
White House Black Market (Chico’s FAS)
Montgomery, AL
12.2014 - 09.2017
- Created intimate shopping experiences for business-savvy women seeking quality clothing.
- Developed strong communication skills to understand diverse customer demographics and styles.
- Conducted call lists, processed phone orders, and managed charge sends efficiently.
- Hosted private fittings to prepare clients for significant events such as interviews and graduations.
- Explained loyalty program benefits to enhance customer retention and build clientele.
Bookseller/Bargain Specialist/Certified Barista
Books A Million
Montgomery, AL
06.2012 - 05.2017
- Provided exceptional customer service by assisting customers in locating desired books.
- Certified barista at Joe Muggs Café, ensuring top-quality beverage preparation.
- Developed knowledge of diverse book genres to better assist customer interests.
- Achieved positive customer feedback, receiving numerous compliments for service excellence.
- Enhanced organizational skills by analyzing sales trends during peak seasons.
- Processed customer orders and efficiently managed inventory through store database.
- Maintained bargain section, surpassing company average for fiscal year 2015-2016.
- Trained as a barista, receiving certification twice for beverage quality standards.
Bra Specialist
Soma Intimates (Chico’s FAS)
Montgomery, AL
06.2013 - 12.2014
- Provided quality fitting undergarments, sleepwear, and summer dresses to women prioritizing comfort and smooth materials.
- Developed rapport with clients to identify specific needs and preferences.
- Organized and hosted bra fit parties for events including weddings and proms.
- Stocked merchandise and maintained an organized sales floor throughout seasonal changes.
- Communicated benefits of loyalty program to customers to cultivate strong clientele.
Education
Masters - Business Administration, Marketing
University of Alabama at Birmingham
Birmingham, AL08.2022
Bachelor’s of Science - Business Management
Alabama State University
Montgomery, AL12.2016
Skills
- Microsoft Office Suite
- Multi-tasking
- Personality assessment
- Conflict resolution
- Sales expertise
- Budget management
- Vendor relations
- Customer service
- Data analysis
- Time management
- Change management
- Innovation strategies
- Attention to detail
- Slack proficiency
- Tableau expertise
- Team development
- Customer relationship management
- Logistics planning
- Inventory control
- Employee training
- Performance tracking
- Risk analysis
- Operational efficiency
References
References available upon request.
Timeline
Assistant Branch Manager
Enterprise Mobility
03.2017 - 12.2025
Stylist
White House Black Market (Chico’s FAS)
12.2014 - 09.2017
Bra Specialist
Soma Intimates (Chico’s FAS)
06.2013 - 12.2014
Bookseller/Bargain Specialist/Certified Barista
Books A Million
06.2012 - 05.2017
Masters - Business Administration, Marketing
University of Alabama at Birmingham
Bachelor’s of Science - Business Management
Alabama State University