Nyah Harmon
Baton Rouge,LA
Summary
Operations and customer service professional with 4+ years of experience leading daily operations, ensuring policy compliance, coaching employees, and delivering exceptional customer experiences. Skilled in quality assurance, performance monitoring, staff development, process improvement, and cross-functional collaboration. Proven ability to evaluate service standards, resolve complex customer issues, and maintain accuracy while supporting organizational goals in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
03.2025 - Current
- Lead daily operations for a high-volume branch supporting a fleet of 1000+ vehicles while ensuring compliance with company policies and operational standards.
- Coach and mentor management trainees and customer service representatives through side-by-side observations, performance feedback, and ongoing development to improve service quality.
- Monitor customer interactions and resolve escalated customer concerns while maintaining high customer satisfaction scores.
- Evaluate employee performance using operational metrics, policy compliance, and customer service standards to identify coaching opportunities.
- Ensure accuracy of contracts, documentation, and branch procedures while maintaining compliance with company policies and audit requirements.
- Coordinate branch scheduling and daily workflow to maintain uninterrupted customer service during staffing shortages or employee absences.
- Collaborate with neighboring branches and support teams to maintain operational continuity and meet organizational objectives.
Sales Management Trainee
Enterprise Rent-A-Car
06.2024 - 02.2025
- Assisted with daily branch operations while ensuring compliance with company policies and service standards.
- Managed customer transactions and documentation with a strong focus on accuracy and policy adherence.
- Resolved customer concerns professionally while maintaining excellent customer service scores.
- Worked collaboratively with multiple departments to support operational goals and improve workflow efficiency.
- Assisted leadership with monitoring branch performance and maintaining quality service standards.
Account Executive Sales Intern
WAFB
08.2023 - 05.2024
- Coordinated advertising campaigns and client deliverables through collaboration with internal departments.
- Maintained accurate client records while providing regular campaign updates.
- Prepared reports and tracked customer information utilizing Microsoft Excel and CRM systems.
- Established strong client relationships through attentive communication and detail-oriented support.
- Cultivated relationships with key decision-makers through regular client visits and follow-up calls.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
Front Desk Agent
Renaissance Hotel
03.2022 - 12.2023
- Managed front desk operations, facilitating guest intake and issue resolution to enhance guest experience in high-volume environment.
- Coordinated with housekeeping and maintenance teams to streamline operations and improve service delivery.
- Ensured accuracy of records and documentation to maintain compliance and support effective reporting.
Management Trainee Intern
Enterprise Rent-A-Car
06.2023 - 08.2023
- Coordinated branch operations to improve customer service, streamline scheduling, and optimize workflow.
- Supported leadership team by tracking performance metrics and implementing targeted operational improvements.
- Analyzed market trends and internal operations to identify opportunities for increased efficiency and service delivery.
Home Healthcare Worker
Advanced Personal Care, LLC
Lake Charles, Louisiana
02.2021 - 08.2021
- Coordinated client appointments, caregiver schedules, and daily care activities, ensuring seamless communication with healthcare providers and family members.
- Assisted with documentation and medication organization, enhancing care coordination for continuity of patient services.
- Maintained accurate records and streamlined administrative processes using healthcare software for efficient operations.
Education
Bachelor of Science - Marketing - Concentration Professional Sales
Louisiana State University (LSU)
Baton Rouge, LASkills
- Operational Software Proficiency
- Project Coordination
- Scheduling & Resource Coordination
- Operations Management
- Microsoft Excel
- Microsoft Office Suite
- Customer Relationship Management
- Team Leadership
- Cross-functional Collaboration
- Problem-Solving
- Resource scheduling
- Operational Planning
- Relationship management
- Data Entry
- Problem Solving
- Staff Coaching & Development
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
03.2025 - Current
Sales Management Trainee
Enterprise Rent-A-Car
06.2024 - 02.2025
Account Executive Sales Intern
WAFB
08.2023 - 05.2024
Management Trainee Intern
Enterprise Rent-A-Car
06.2023 - 08.2023
Front Desk Agent
Renaissance Hotel
03.2022 - 12.2023
Home Healthcare Worker
Advanced Personal Care, LLC
02.2021 - 08.2021
Bachelor of Science - Marketing - Concentration Professional Sales
Louisiana State University (LSU)