Maklin Cruz
BlueCross BlueShield, HCSC
Dallas,TX
2
Languages
7
years of professional experience
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Customer Advocate Specialist
3 Years 3 Months- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Contacted providers on behalf of customers to help solve problems.
- Addressed customer concerns, demonstrating empathy, and resolving problems swiftly.
Back Stock Supervisor
1 Year- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assigned tasks to team members to complete within designated time frames.
Order Expeditor
11 Months- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Requisitioned materials to replenish and procure goods for the production of books and the gifting department.
Quality Assurance Auditor
2 Years 3 Months- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Educated and oriented employees to improve compliance with quality control protocols.
- Inspected raw and in-processed materials to determine quality and any not meeting minimum standards.
Education
HVAC - Mechanical Engineering
High School Diploma
Skills
Data Entry
Operational Efficiency
Customer Service
High-Volume Environments
Inventory Control
Microsoft Office
POS Inventory System Operation
Productivity Standards
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Advocate Specialist
BlueCross BlueShield, HCSC
05.2023 - CurrentRead More
Back Stock Supervisor
Psycho Bunny
05.2022 - 05.2023Read More
Order Expeditor
Shutterfly
05.2021 - 04.2022Read More
Quality Assurance Auditor
Don Miguel
02.2019 - 05.2021Read More
Garland High School
High School Diploma
Read More
Cedar Valley College
HVAC from Mechanical Engineering
Read More