Mako Wusstig
Lacey,WA
Summary
Highly motivated and professional employee with a proven track record in patient scheduling and relationship building. Skilled in EPIC with over 3 years of experience, excelling in high-pressure environments. Strong communication skills and commitment to excellence contribute to enhanced operational efficiency and patient satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Providence St. Peter Hospital
Olympia, WA
05.2024 - Current
- Provide administrative support to 13 managers, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Daily Rounding to all units to collect needed documents
- Submit IT/Maintenance/HR/Kronos tickets to fix what is needed
- Meeting Agenda/Minutes
- Assisted with planning Hospital events related to Employee Engagement. (Ex: School supply & Hygiene Drive, Pumpkin contest, etc)
- Schedule and present awards to caregivers for Daisy and Heart & Hands
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed invoices for payment using accounting software applications.
Clinical Secretary
Providence Outpatient Rehab
Lacey, WA
01.2022 - 05.2024
- Obtain accurate intake information from patients
- Transcribe prescription/referral & verify insurance benefits
- Transcribe communication from physical therapists and PSPH physicians who share the facility
- Scheduled and confirmed patient appointments and consultations.
- Overlook future schedule for planning purposes
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Verify each prescription/referral is accurate to avoid billing denials and errors
- Receive and scan appropriate documents
- Enforce facility policies
- Assisted with insurance claims by verifying coverage and obtaining authorization as needed.
- Overlook schedules to verify that all patient accounts and registration is up to date
- Verify that all registration and referrals are accurate and document in Excel all the errors of Clinical assistants to report back to the manager so that any occurring errors may be addressed
- Verify that no appointments are scheduled past insurance authorization limit/dates and submit for further authorization using Tricare, Evicore and other portals.
- Performed general clerical duties such as photocopying and faxing, as needed.
- Entered patient information into electronic health record systems.
- Organized patient records and files in accordance with HIPAA regulations.
- Communicated with patients with compassion while keeping medical information private.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Answered phone calls to provide assistance, information and medical personnel access.
- Collected co-pays at time of service according to clinic policy.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Hospital Access Monitor
Providence St. Peter Hospital
Olympia, WA
07.2021 - 01.2022
Tricare
- Screening visitors by taking temperatures and enforcing Covid-19 rules and regulations within the ER department
- Uphold visitation policy with every patient/visitor within the ER
- Communicate with ER/Tower staff to verify identity of a patient that a visitor would like to see
- Coordinate with ER/Tower staff to collect and deliver patient items
- Acknowledge and uphold the hospitals 'No patient can be denied' however, also upholding the 'Zero violence' toleration policy
- Light maintenance duties.
Amazon Delivery Driver
Rafter D LLC
Salem, OR
06.2020 - 12.2020
- Inspect daily assigned vehicle to ensure the safety of the vehicle which included checking the Oil, gas, and damages
- Overlook routes to plan the fastest and most effective way to ensure all packages are delivered on time
- Organize packages to ensure a fast and timely delivery based on planned route
- Deliver, take pictures, and notify customers of package arrival
- Answer customer questions to the best of my knowledge
- Organize and label all return items to bring back to the warehouse
- Return to warehouse station to process all non-delivered items, returns, and damages
- End of the day vehicle inspection.
Route Sales Representative
Titan Imports
Tamuning, GU
03.2019 - 06.2019
- Maintained accurate records of all deliveries and pickups.
- Promoted positive relationships with customers to maintain consistent sales.
- Responded quickly to customer inquiries regarding products or services.
- Planned and organized routes within territory to maximize efficiency and time.
- Check to see how our products are doing in each store so that I may sale more to keep the shelves full
- Pitch new products to manager or small store owners to increase company sales
- Meet monthly sale quota.
- Conducted daily pre-trip inspections of delivery vehicles.
- Loaded, unloaded, and delivered product in a timely manner.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
Rental Car Agent/Team Leader
Zeus Rent a Car
Tumon, GU
08.2016 - 01.2019
- Overlook the vehicles that were on schedule to be rented out throughout the day
- Gather my team and plan a pick up route to the vehicles returned at the hotels & Airport
- Prepare all vehicles according to schedule
- Communicate with the office staff regarding any vehicle issues
- Vehicle inspections
- Ensure all vehicles are up to date with inspections, maintenance, and registration
- Offer tourist recommendations on what they could possibly do on their vacation.
- Responded promptly to customer inquiries and complaints in a professional manner.
Cashier
FoodLand
Waimea, HI
08.2014 - 06.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Scan food items and ensure the accuracy prices including sales or promotions
- Close cash drawer and ensure accuracy of daily collections
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Education
Bachelor of Science - Computer Software And Media Applications
Southern New Hampshire University
New Hampton, NH04-2026
GED -
Chemeketa Community College
Salem, ORSome College (No Degree) - Medical Billing & Coding
South Puget Sound Community College
Olympia, WASkills
- Ability to train
- 45 wpm typing
- Ability to handle stressful situations in a professional manner
- Ability to learn quickly
- Team Leader
- Verbal communication
- Some Microsoft word, Express, Power Point, & Excel
- Office experience
- Time management
- Customer service
- HIPAA
- EPIC (3 years)
- Computer skills
- Clinical applications
- Patient Scheduling
- Appointment Scheduling
- Microsoft Excel
- Communication skills
- Medical Scheduling
- Insurance Verification
- Clinical Support
- Medical Terminology
- Cash handling experience
- Written Communication
- Product Knowledge
- Relationship Building
- Route Management
- Product Merchandising
- Sales representation
- Product Promotion
- Cold-calling
- Python
Affiliations
Husband and father to 4 children, (Two step-children-Two toddlers) that is currently balancing family, work, school and hobbies.
Hobbies include- Boxing, weight-lifting, playing with my children, relaxing with family.
Certification
- AED Certification, 07/01/23
- CPR Certification, 07/01/23
- Driver's License
Accomplishments
- High reviews about my customer service skills by patients and staff members at Providence Outpatient Rehab & Zeus Rental Car
- Most sales made at Titan Imports
- Providence Outpatient Rehab- "Shout Outs" for work ethics/accomplishments by staff
- Honor Roll (Spring, Summer 2024)
- President's List (Summer of 2024)
- Maintaining GPA (4.0)
Additional Information
I have attended some college for Medical Billing and Coding in 2021 but was unable to finish due to financial situation. Courses completed include CCS101, ENGL 09, OFTEC 108, OFTEC 111, OFTEC 113, MED 103 (17 completed credits), however, I decided to enroll back into college for Spring 2024 to pursue an AAS degree and continue to a BAS degree in Software development since I've always had an interest in tech.
Additional College Information
I have attended some college for Medical Billing and Coding in 2021 but was unable to finish due to financial situation. Courses completed include CCS101, ENGL 09, OFTEC 108, OFTEC 111, OFTEC 113, and MED 103 (17 completed credits); however, I decided to enroll back in college to pursue a BAS degree in Information Technology, with a concentration in Software Development with an expected Graduation date of April 2026.
Timeline
Administrative Assistant
Providence St. Peter Hospital
05.2024 - Current
Clinical Secretary
Providence Outpatient Rehab
01.2022 - 05.2024
Hospital Access Monitor
Providence St. Peter Hospital
07.2021 - 01.2022
Amazon Delivery Driver
Rafter D LLC
06.2020 - 12.2020
Route Sales Representative
Titan Imports
03.2019 - 06.2019
Rental Car Agent/Team Leader
Zeus Rent a Car
08.2016 - 01.2019
Cashier
FoodLand
08.2014 - 06.2015
Bachelor of Science - Computer Software And Media Applications
Southern New Hampshire University
GED -
Chemeketa Community College
Some College (No Degree) - Medical Billing & Coding
South Puget Sound Community College
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