Makoto Nishimura
West Covina,CA
Overview
29
29
years of professional experience
Work History
Duty Manager
All Nippon Airways
Thai Airways
EVA Airways
Business Manager
HALLMARK AVIATION SERVICES - LAX
Los Angeles, United States
04.1992 - 04.2021
- Manage and support the customer service team for a daily airline turn operation
- Foster an environment where customers expect high service levels and employees are motivated to deliver top performance
- Supervise daily flight operations to ensure accurate and efficient on-time performance
- Responsible for maintaining and providing sufficient and proficient staffing for daily operations
- Ensure daily, weekly, and monthly operational budgets are met
- Maintain and ensure compliance with local and federal airline regulations and security procedures
- Coordinated with TBITEC and SITA to ensure all common-use equipment remains operational
- Daily interaction with airport officials, LAWA, TSA, CBP, and local and federal law enforcement authorities
- Daily flight operations and investigative reports for incidents and irregularities
- Vast experience in handling various flight irregularities, including delays, cancellations, AOG, and emergencies.
Skills
- Staffing Management
- Service Recovery
- Customer Satisfaction Enhancement
- Front-End Supervision
- Team Building & Training
- Scheduling & Payroll
- Thorough knowledge of LAX Airport operations and Federal and local regulations
- LAWA EM Training Course
- Fluent in Japanese
- Thorough knowledge of MS Office, the internet, and networking
- Completion of Supervisory and Leadership classes on managing an airport service team
- Certified Complaint Resolution Officer (CRO) for handling disabled customers 14 CFR Part 382
Timeline
Business Manager
HALLMARK AVIATION SERVICES - LAX
04.1992 - 04.2021
Duty Manager
All Nippon Airways
Thai Airways
EVA Airways