Ma. Krisandra Nica Dordines
Imus City
Summary
Driven and resourceful executive professional with 6+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
11
11
years of professional experience
Work History
Executive Assistant to the CEO (Full-Time)
ROBO
04.2024 - 07.2026
- Managed confidential correspondence with strict discretion and professionalism.
- Coordinated executive schedules and meetings, ensuring optimal time management and resource allocation.
- Arranged complex domestic and international travel for CEO and C-suite, including flights, accommodations, transportation, and detailed itineraries
- Provided critical problem-solving and rapid solutions during high-pressure situations
- Established communication protocols between C-suite, internal teams, and external stakeholders to ensure consistent messaging and timely information flow
Real Estate Administrative Assistant (Freelance)
Workman Success Systems, Inc.
11.2021 - 03.2024
- Managed CEO’s email correspondence and calendar scheduling
- Served as primary point of contact for all CEO communications, coordinating between internal teams and external clients
- Coordinated executive meetings and board communications across departments
- Managed calendars and competing priorities for CEO
- Arranged complex domestic and international travel for CEO, C-suite, and other team members, including flights, accommodations, transportation, and detailed itineraries
- Established communication protocols between C-suite, internal teams, and external stakeholders to ensure consistent messaging and timely information flow
Executive Assistant to the CEO (Full-Time)
Vitabot LLC
07.2020 - 11.2023
- Managed CEO’s email correspondence and calendar scheduling
- Served as primary point of contact for all CEO communications, coordinating between internal teams and B2B clients
- Coordinated executive meetings and competing priorities for CEO
- Arranged complex domestic and international travel for CEO and C-suite, including flights, accommodations, transportation, and detailed itineraries
- Led HR acquisition and operations training
Executive Assistant to the CEO
The Collective Group LLC
07.2020 - 11.2021
- Email and calendar management
- Outbound calling any leads interested to market residential and commercial properties
- Skip-tracing and property comparable
- Data-entry and database management
- Creating meeting summaries between the real estate coaches and their respective clients
Quality & Process Excellence Analyst
SLK Global Philippines, Inc.
07.2018 - 07.2020
- Pinpoint specific behaviors, knowledge gaps, or process deviations that impact the quality of service delivery and customer experience
- Compile and analyze quality monitoring data to identify trends, common issues, and areas of strength and weakness at individual, team, and process levels
- Collaborate with team leaders, supervisors, and trainers to provide insights and contribute to coaching and training programs aimed at enhancing agent performance and service quality
- Participate in calibration sessions with other quality analysts, supervisors, and trainers to ensure consistency and alignment in evaluation standards and feedback delivery
Process Associate
SLK Global Philippines, Inc.
10.2016 - 07.2018
- Handling inbound/outbound sales call
- Addressed customer concerns and consistently delivered exceptional service satisfaction
Sales Associate
Convergys Philippines, Inc.
05.2015 - 09.2016
- Handling inbound/outbound sales call
- Addressed customer concerns and consistently delivered exceptional service satisfaction
Education
Bachelor of Science - Pharmacy
University of Perpetual Help System - DALTA
01-2015
Skills
- Executive support
- Administrative support
- Process improvements
- Customer service
- Calendar management
- Travel coordination
- Database management
- Analytical thinking
- Quality control
- Project management
Accomplishments
- Collaborated with a team of 5 in the development of HALO Integration for ROBO.
- Streamlined Lead Generation and Production Workflow for Vitabot
Timeline
Executive Assistant to the CEO (Full-Time)
ROBO
04.2024 - 07.2026
Real Estate Administrative Assistant (Freelance)
Workman Success Systems, Inc.
11.2021 - 03.2024
Executive Assistant to the CEO (Full-Time)
Vitabot LLC
07.2020 - 11.2023
Executive Assistant to the CEO
The Collective Group LLC
07.2020 - 11.2021
Quality & Process Excellence Analyst
SLK Global Philippines, Inc.
07.2018 - 07.2020
Process Associate
SLK Global Philippines, Inc.
10.2016 - 07.2018
Sales Associate
Convergys Philippines, Inc.
05.2015 - 09.2016
Bachelor of Science - Pharmacy
University of Perpetual Help System - DALTA
AWARD
2018 Q2 OSAT Overall Top-Performer (across all LOB)