Maksim Baglay
Lynnwood,WA
Summary
Dynamic Service Coordinator with a proven track record at Discount Tire, excelling in workflow optimization and customer communication. Recognized for enhancing service quality and ensuring customer satisfaction through reliable technical assistance. Committed to attention to detail and delivering exceptional service, consistently achieving high standards in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Service Coordinator
Discount Tire
Bothell, WA
09.2022 - Current
- Performing best practice and workflow of the shop.
- Making sure customer vehicles are completed correctly.
- Assisting technicians when needed.
- Communicating to the customer when their vehicle is finished and handing over the keys.
- Training new staff on store operations and service best practices
Service Technician
Discount Tire
Bothell, WA
09.2022 - Current
- Change tires on customer cars.
- Using air and non-air power tools on a day to day basis to complete work order tasks.
- Diagnose and repair tire issues using advanced diagnostic tools and equipment.
- Optimize the workflow process to reduce service times, while maintaining quality standards of tire installation.
Sales Apprentice
Discount Tire
Bothell, WA
09.2022 - Current
- Assist customers with product selection and maintenance inquiries.
- Educate on tire safety, care, and warranty information and enhance customer satisfaction.
- Getting vehicles checked in for service.
- Selling product to customers and handling transactions.
Alignment Technician
Discount Tire
Bothell, WA
04.2026 - Current
- Calibrated wheel alignment systems to ensure optimal vehicle performance.
- Diagnosed alignment issues using advanced diagnostic equipment and tools.
- Conducted thorough inspections to identify potential mechanical issues affecting alignments.
- Performed wheel alignment on customer vehicle upon passing inspection
- Interacted with customers to explain issues causing misalignment or damage to their vehicle.
- Maintained and clean work environment, reducing risk of lost tools or parts and enhancing shop safety.
Inventory Specialist
Discount Tire
Bothell, WA
02.2026 - Current
- Managed inventory levels to ensure optimal stock availability and reduce discrepancies.
- Implemented process improvements that enhanced inventory accuracy and streamlined operations.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Unloaded cross dock deliveries daily
Education
High School Diploma -
Lynnwood High School
Bothell, WA06.2023
Skills
- Workflow optimization
- Customer communication
- Technical assistance
- Quality assurance
- Customer service
- Reliability
- Attention to detail and cleanliness, while maintaining a safe work environment
- Inclined knowledge of mechanical and technical systems
- Proficient with hand and power tools
- Ability to diagnose problems
Additional Information
I have been through the ACE construction program. We were educated on how structures were developed and received basic knowledge of how to read simple blueprint designs.
Have self taught experience in doing intermediate engine work on vehicles
Along with basic electrical systems
Languages
Ukrainian
Native or Bilingual
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Alignment Technician
Discount Tire
04.2026 - Current
Inventory Specialist
Discount Tire
02.2026 - Current
Service Coordinator
Discount Tire
09.2022 - Current
Service Technician
Discount Tire
09.2022 - Current
Sales Apprentice
Discount Tire
09.2022 - Current
High School Diploma -
Lynnwood High School