Maksim Mikhailov

Work History

RosBusinessConsulting (RBC)

09.2017 - 09.2018

Played a pivotal role on the second-line helpdesk, dedicated to optimizing office operations.
Spearheaded workstation configuration, streamlined the setup of new employee profiles within Active Directory (AD), meticulously managed access permissions, and expertly orchestrated software installation and configuration.
Demonstrated proficiency in seamlessly navigating both Windows and MAC OS environments, ensuring a versatile and adaptable IT support approach.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Walked individuals through basic troubleshooting tasks.
Monitored systems in operation and quickly troubleshot errors.

KRKA

10.2012 - 10.2017

Provided high-quality technical support to over 1800 users, reducing response times by 30% and enhancing user satisfaction
Managed remote and on-site technical support for approximately 200 Moscow office users, ensuring uninterrupted IT infrastructure functionality
Effectively collaborated with international IT team based in Slovenia, maintaining service levels aligned with Microsoft standards
Orchestrated technical support and maintenance for corporate events, including setup and technical assistance for corporate devices such as laptops, mobile devices, projectors, printers, and scanners
Collaborated with the company's senior management and colleagues from Slovenia, providing essential technical support and consultation
Responsibly managed IT documents, including equipment and software procurement contracts, while maintaining communication with suppliers and software developers
Conducted technical support for webinars and video conferences
Trained office users on MS Outlook 2010.

First BIT

03.2010 - 04.2012

Provided high-quality technical support to more than 120 users, including senior company executives, with a 25% reduction in response times
Effectively managed telephony infrastructure with around 150 lines, ensuring reliable communication
Installed and maintained software, activated and updated devices, guaranteeing flawless information system operation
Conducted technical maintenance of copier-printer devices and oversaw equipment procurement and supply management
Conducted IT equipment inventory and handled data backup and recovery, including data for senior management
Designed and installed networks, configured various 1C: Enterprise setups, and provided technical support at exhibitions and seminars
Worked with encryption software and ensured data synchronization on senior management's mobile devices
Provided assistance and consultation on specialized software and devices, such as video decoders, electronic reporting, and interactive boards
Submitted monthly reports on work accomplished.