Ma'Kya Bembry
Hillside
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Billing Specialist
Refrig-it Warehouse
Newark
08.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed returns through the customer service system.
- Coordinated with team members to enhance service delivery and customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Dining Associate
Lantern Hill Apartments
New Providence
05.2022 - 11.2022
- Serving breakfast, lunch and dinner to Continuing Care residents
- Clean the dining room after every meal
- Stock pantry and refrigerator for resident meal Prep
- Making sure Patient have recreational time which consist of games and exercise activity
Sales Representative
ZARA
Paramus
01.2021 - 10.2021
- Greeted customers
- When asked, help customers find items in the store
- Check for stock at other branches or order requested stock for customers.
- Provide customers with information about items.
- Ring up purchases.
- Keep track of inventory.
In-Home Childcare Provider
Private Family
Irvington
02.2020 - 12.2020
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
- Handled housekeeping, cleaning and laundry with efficiency
- Minimized spread of germs with thorough cleaning and sanitizing
- Gave children optimal care based on unique needs and preferences and consistently in line with current care mandates and policies
- Protected children inside and during outside play periods by following good safety practices
Packaging Clerk
Amazon
Carteret
08.2019 - 02.2020
- Managed sortation of incoming and outgoing via the appropriate sorting method
- Prepares work area prior to beginning of business day - All forms prepared for customers, support equipment and other service materials
- Weighed and count each product
- Scanned every item.
- Packed items with specific labels and sent it to appropriate areas.
Trucking Dispatcher
FedEx Express
Newark
09.2016 - 08.2019
- Relayed work orders and information between work crews, supervisors and field personnel
- Received or prepared work info
- Communicated clearly and concisely to reduce errors and provide complete dispatch data.
- Supported timely and efficient movement of vehicles in alignment with schedules.
- Printed, reviewed and made corrections to reports for management and drivers
- Utilized computerized scheduling and dispatching software in support of operation efforts.
Education
High school diploma -
Weequahic High School
Newark, NJSkills
- Detail Oriented
- Time Management
- Strategic Planning
- Computer literacy
- Communication skills
- Efficient Learner
- Customer service
- Order processing
- Attention to detail
- Effective communication
- Microsoft outlook
- Spreadsheets
- Strong teamwork
- Multitasking and organization
- Microsoft Excel
- Filing
- Paperwork processing
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative/Billing Specialist
Refrig-it Warehouse
08.2024 - Current
Dining Associate
Lantern Hill Apartments
05.2022 - 11.2022
Sales Representative
ZARA
01.2021 - 10.2021
In-Home Childcare Provider
Private Family
02.2020 - 12.2020
Packaging Clerk
Amazon
08.2019 - 02.2020
Trucking Dispatcher
FedEx Express
09.2016 - 08.2019
High school diploma -
Weequahic High School