Makya Taylor
Summary
Talented professional ready to learn and grow! Devoted devoted to becoming the best I can be, whilst also gaining more knowledge with each experience.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
MA/NCT
Concentra Urgent Care
04.2026 - 10.2026
- Managed front-office administrative tasks while facilitating back-office patient care to ensure smooth operations.
- Performed X-ray and imaging procedures under limited scope licensing to support accurate diagnostics.
- Conducted blood draws, injections, vitals, patient information intake, and specimen collection to contribute to patient care.
Contact Center Representative
All Web Leads
09.2023 - 03.2026
- Connected consumers to live insurance agents through effective call management.
- Qualified consumer leads using call scripts and intake guidelines.
- Screened and qualified consumer leads using call scripts and intake guidelines.
Customer Service Representative
Target
11.2023 - 01.2023
- Served as seasonal customer service representative, handling cash and ensuring high-quality customer experiences.
- Assisted guests with purchases, returns, and inquiries about store policies at Target, enhancing customer satisfaction.
- Assisted guests with purchases, returns, and store policy questions at Target.
- Resolved guest concerns through calm communication and effective problem-solving, fostering positive relationships.
Assistant Teacher
Childcare Network
03.2021 - 05.2021
- Supported children from newborn to age 4 by assisting main teacher and independently leading class activities after school hours.
- Supervised children during play, meals, rest, and arrival transitions.
- Prepared learning materials, classroom centers, and activity supplies.
- Developed learning materials and organized classroom centers and activity supplies to enhance educational experiences.
Customer Service Representative
TjMaxx
10.2020 - 01.2021
- Worked as a seasonal customer service representative. I worked late shifts helping my fellow employees out during high work volumes, due to the holidays. I gave exceptional customer service with a smile and great conversation to keep the customers happy and the day positive!
- Helped guests navigate purchasing options to enhance their shopping experience, returns, and product questions at Target
- Assisted guests with purchases, returns, and product questions at Target
- Processed transactions using POS registers and self-checkout systems
Customer Service : Cashier : Cook
Wendy's
02.2019 - 10.2019
- Managed cash and serviced customers while cooking during staff shortages.
- Welcomed guests at front counter and accurately processed their orders
- Processed cash, card, and mobile payments on POS register, accurately handling transactions throughout shifts.
- Ensured accurate cash handling and balanced cash drawer before shift ended
Customer Service : Cashier
Chic-fil-a
05.2016 - 08.2016
- I managed cash as well a handled food. I provided great customer service with great pleasure. And I made sure my customers had the best experience possible whilst also having hot and fresh meals made with love.
- Handled cash, card, and mobile payments at front counter
- Processed cash, card, and mobile payments at front counter
- Provided friendly greetings to guests following Chick-fil-A service guidelines
Education
Associate of Applied Science - Medical Assisting/ X-Ray
Remington College, US
North Richland Hills, TX 05.2025 - 07.2026
Anatomy & Physiology and Biology
James Bowie High School
Arlington, TX 08.2018 - 06.2020
Some College (No Degree) - Business and people skills
Tarrant County College
Arlington, TX 05.2022 - 08.2022
Skills
- Patient care
- Patient intake
- Vital signs
- Blood draws
- Injections
- Specimen collection
- X-ray imaging
- Customer support
- Contact center representative
- Administrative work
- Patient education
Personal Achievements
I worked with Autistic Children as a teacher's assistant, guiding them and helping them learn! My children taught me patience and showed me a new way to love and to be accepting. I learned so much assisting and working with autistic children and I am extremely grateful for the experience.
Timeline
MA/NCT
Concentra Urgent Care
04.2026 - 10.2026
Associate of Applied Science - Medical Assisting/ X-Ray
Remington College, US
05.2025 - 07.2026
Customer Service Representative
Target
11.2023 - 01.2023
Contact Center Representative
All Web Leads
09.2023 - 03.2026
Some College (No Degree) - Business and people skills
Tarrant County College
05.2022 - 08.2022
Assistant Teacher
Childcare Network
03.2021 - 05.2021
Customer Service Representative
TjMaxx
10.2020 - 01.2021
Customer Service : Cashier : Cook
Wendy's
02.2019 - 10.2019
Anatomy & Physiology and Biology
James Bowie High School
08.2018 - 06.2020
Customer Service : Cashier
Chic-fil-a
05.2016 - 08.2016