Makyhia Smart
Batesville,AR
Summary
Dynamic customer service professional with a proven track record at the Department of Finance and Administration, adept at complaint resolution and process optimization. Skilled in enhancing customer satisfaction through effective communication and operational best practices, consistently delivering prompt service and fostering strong customer relationships.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Department of Finance and Administration
10.2025 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Barista
Rocket Brew Coffee
04.2025 - 10.2025
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Helped management keep adequate supply on hand by notifying of shortages.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Brewista
7 Brew Coffee
08.2024 - 04.2025
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Cashier
Harps Food Stores
12.2021 - 12.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - General Education
University Of Arkansas Community College
Batesville, ARHigh School Diploma -
England High School
England, AR05-2023
Skills
- Complaint resolution
- Process optimization
- De-escalation techniques
- Customer relationship management
- Customer relations
- Excellent written and oral communication
- Good communication skills
- Telephone etiquette
- Customer service
Timeline
Customer Service Specialist
Department of Finance and Administration
10.2025 - Current
Barista
Rocket Brew Coffee
04.2025 - 10.2025
Brewista
7 Brew Coffee
08.2024 - 04.2025
Cashier
Harps Food Stores
12.2021 - 12.2022
Associate of Arts - General Education
University Of Arkansas Community College
High School Diploma -
England High School