MAKYLA ROLON
Mundelein,IL
Summary
Experienced Pharmacy Technician with over 7 years of hospital and oncology pharmacy experience, specializing in medication safety, pharmacy operations, and billing workflows. Proven ability to manage high-volume environments, support controlled substance compliance, and coordinate effectively with interdisciplinary teams. Skilled in Epic and pharmacy systems with a strong focus on workflow efficiency, accurate documentation, and patient-centered care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Billing Representative
City of Hope
Zion, IL
06.2018 - Current
- Manage automated dispensing cabinets (Pyxis ES), including restocking, troubleshooting, and discrepancy resolution across multiple departments
- Perform controlled substance receiving, reconciliation, discrepancy tracking, and investigations to ensure regulatory compliance
- Utilize Epic EHR to support medication workflows, including chart review, documentation, and communication with pharmacists and clinical teams
- Support pharmacy billing operations, including charge capture, claim review, and resolving billing discrepancies to ensure accurate reimbursement and prevent delays in patient care
- Collaborate with pharmacists and billing teams to address insurance-related issues, ensuring medication access and minimizing authorization or reimbursement barriers
- Participate in medication safety initiatives, including look-alike/sound-alike mitigation and process improvements
- Prioritize high-volume workflows and urgent medication needs
Pharmacy Technician
Willis-Knighton Medical Center
Shreveport, LA
01.2016 - 04.2018
- Prepared and dispensed medications accurately in accordance with prescriptions and safety protocols.
- Managed inventory levels, ensuring availability of essential pharmaceuticals and supplies.
- Compounded sterile and non-sterile medications according to established protocols.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Education
A.A.S. - Pharmacy Technology
Bossier Parish Community College
Bossier City01-2015
Skills
- Epic EHR & Pharmacy Systems
- Pharmacy Billing & Reimbursement Processes
- Insurance & Payer Workflow Awareness
- Controlled Substance Management & Compliance
- Medication Preparation & Distribution
- Interdisciplinary Communication
- High-Volume Workflow Prioritization
- Process Improvement & Problem Solving
- Data Entry & Documentation Accuracy
- Microsoft office
Certification
- Illinois Pharmacy Technician License
- PTCB Certified Pharmacy Technician
- NPTA Sterile Products Certification
Timeline
Pharmacy Billing Representative
City of Hope
06.2018 - Current
Pharmacy Technician
Willis-Knighton Medical Center
01.2016 - 04.2018
A.A.S. - Pharmacy Technology
Bossier Parish Community College